This might sound like a flippant question, but it's not. Isn't the point of tech to tinker? When did problems become problems that you shouldn't try to solve, instead of a reason to learn about the tech? I've really been down about technology lately, after working with 6-12th graders. They just don't get how anything works, if it doesn't immediately work for them. They don't want to take it apart and figure it out. T…
No.
We claim to be building tools, but nothing we build operates like a tool does. My hammers don't randomly lose their heads. My vise grips don't every so often fly apart into a collection of oddly shaped bits of metal, and require I painstakingly reassemble them by hand. My benchtop power supply doesn't require constant calibration. Even my oscilloscope, which actually is a computer that just happens to be built for signal processing, functions in a way that's predictable and reliable. And if any of these did misbehave in the ways I describe, I'd regard them as unfit for purpose and, while I would likely be able to repair them and put them back in service, the ideal outcome would be replacement with something that didn't require the same effort just to make it able to do the job it is sold as being able to do. Tools exist for the sake of making other tasks easier, not as a source of tasks in themselves.
There is definitely failure happening here. But it's not on the part of people who are upset to have been told what they're buying are tools, only to have them turn out not to be.