Conditions of ACME's Unconditional Guarantee

Post by RotANobot » Wed, Sep 23, 2020, 10:46 AM UTC

quelsolaar wrote: post #68

CliffStoll wrote: post #52

Earlier quoted context omitted.

Oh, but I understand what you're saying, Solaar. You make your software to solve problems and make situations better and people happier -- if that doesn't happen, you'd way rather simply refund their money.

Yes. I think its 3 fundamental objectives: -I want people who use my product to be happy with it. -If they are not, I dont want them bad mouth me. -When someone is unhappy, that an excellent opportunity for me to learn, so I want to incentivize my customer to engage with me in a productive and not antagonistic way.

Post by Semaphor » Wed, Sep 23, 2020, 11:25 AM UTC

hossbeast wrote: post #92

quelsolaar wrote: post #45

I sell software and have for many years, and I dont advertise it but I always give 100% money back to any unhappy customers (granted there is very few of them, for the last 2 years I have had one). Usually if someone mails me expressing unhappiness, I start by giving them a full refund even if they dont ask for it, then I mail them to tell them that I have refunded them, usually i let them keep the license, and then…

Where can I learn about the software you sell?

Post by TazeTSchnitzel » Wed, Sep 23, 2020, 12:19 PM UTC

GolDDranks wrote: post #104

djur wrote: post #103

Earlier quoted context omitted.

It means "summit, zenith, peak, pinnacle" and has a history of being used as a business name that doesn't convey much more than "the best". It has the advantage of showing up early in alphabetical listings (like phone books) but seeming more sophisticated than, say, "A Plus" or "AAA". So in mid 20th century America, "Acme" would be an obvious choice for a generic company name. According to Chuck Jones, that's why it…

The initialism I've heard is "A Company that Makes Everything". The meaning of "summit, zenith, peak, pinnacle" was new to me. TIL.

Post by sumtechguy » Wed, Sep 23, 2020, 1:26 PM UTC

bigiain wrote: post #82

ananonymoususer wrote: post #22

Earlier quoted context omitted.

I read this book shortly after he wrote it. I was a junior engineer at a big company, and the final chapter (on humans being the weakest link in computer security) inspired me to run "crack" on the password (shadow) file of one of our networked Sun workstations. (I actually wrote some code to re-create the shadow file from the output of ypcat because we were running NIS.) Crack managed to obtain about 20% of the user…

Hey everybody, I found Randal Schwartz's HN account! ;-) (For people who weren't Perl hackers in the mid-late '90s, Randal pretty much did exactly that while contracting at Intel, and got 3 felony convictions and 5 years probation, and it took him 12 years of fighting to get the felonies expunged. Be very very careful "trying out" security related things at your employer, without very clear written instruction showin…

Post by dekhn » Wed, Sep 23, 2020, 2:18 PM UTC

Uehreka wrote: post #101

What exactly is up with the name “ACME”? I remember as a kid there was an ACME in my town which was one of a chain of grocery stores, but in Roadrunner and Coyote cartoons it was a mail-order company that would send Coyote all kinds of crazy devices (which the real world ACME did not tend to have on hand). Now, as an adult, there’s a Theatre company in my city called ACME and it’s also the name of a standard for requ…