The embarrassed householder promised not to use the television again.
I hope the cable company bought the "mortified" TV owner (possibly old/poor) a new TV because they've done nothing obviously wrong.
Old TV caused village broadband outages for 18 months
61–70 of 304 posts
Re: Old TV caused village broadband outages for 18 months
#62Someone needs to explain why it took 18 months to figure this out considering how simple it was to detect. You have a problem that's repeatable right on schedule, that presumably shows up in the logs and affects multiple customers. It should be a no-brainer to send someone with test equipment out there to measure things in the field while the problem was happening.
Short answer - it's BT.
From personal experience it probably took most of that time to escalate the issue high enough for someone to take it seriously, then a few visits to get the right people onsite.
It would have probably been quicker to migrate the village to FTTP
Re: Old TV caused village broadband outages for 18 months
#63The embarrassed householder promised not to use the television again. I hope the cable company bought the "mortified" TV owner (possibly old/poor) a new TV because they've done nothing obviously wrong.
> I hope the cable company bought the "mortified" TV owner (possibly old/poor) a new TV because they've done nothing obviously wrong.
I'm pretty sure you're not allowed to jam public signals village-wide: https://www.fcc.gov/general/jammer-enforcement
Re: Old TV caused village broadband outages for 18 months
#64The embarrassed householder promised not to use the television again. I hope the cable company bought the "mortified" TV owner (possibly old/poor) a new TV because they've done nothing obviously wrong.
> I hope the cable company bought the "mortified" TV owner (possibly old/poor) a new TV because they've done nothing obviously wrong. I'm pretty sure you're not allowed to jam public signals village-wide: https://www.fcc.gov/general/jammer-enforcement
If they clicked on the "jam public signals village-wide" labelled button rather than the "on" button, fair enough.
Re: Old TV caused village broadband outages for 18 months
#65Someone needs to explain why it took 18 months to figure this out considering how simple it was to detect. You have a problem that's repeatable right on schedule, that presumably shows up in the logs and affects multiple customers. It should be a no-brainer to send someone with test equipment out there to measure things in the field while the problem was happening.
It probably takes 18 months to get a support case escalated to the point where a real engineer looks at it.
Re: Old TV caused village broadband outages for 18 months
#66The embarrassed householder promised not to use the television again. I hope the cable company bought the "mortified" TV owner (possibly old/poor) a new TV because they've done nothing obviously wrong.
> I hope the cable company bought the "mortified" TV owner (possibly old/poor) a new TV because they've done nothing obviously wrong. I'm pretty sure you're not allowed to jam public signals village-wide: https://www.fcc.gov/general/jammer-enforcement
When's the last time you checked if any of your electronics were emitting a jamming signal?
Re: Old TV caused village broadband outages for 18 months
#67Everytime i turn on my fan, my computer screen goes black for 2 seconds, only when used on same outlet.
Re: Old TV caused village broadband outages for 18 months
#68Earlier quoted context omitted.
> I hope the cable company bought the "mortified" TV owner (possibly old/poor) a new TV because they've done nothing obviously wrong. I'm pretty sure you're not allowed to jam public signals village-wide: https://www.fcc.gov/general/jammer-enforcement
When's the last time you checked if any of your electronics were emitting a jamming signal?
Never, you? If I did though and found that one of my devices was harming my neighbors I wouldn't expect gifts.
Re: Old TV caused village broadband outages for 18 months
#69Relevant story time!
The neighbor would often complain about his cable and ask if I had the same problems. I did. One day, he'd had enough, and switched to DSL and satellite.
My house's connectivity issues vanished.
Re: Old TV caused village broadband outages for 18 months
#70Earlier quoted context omitted.
> But the diagnostic procedure had nothing to do whether it's an old TV or something else. It was caused by EMI and is detectable with readily-available test equipment which indeed detected it immediately. They concluded that something is fishy because normal procedures didn't fix anything. I'm not sure that this is a problem they diagnose 5 times a week. > But the ISP should be able to tell whether their uplink is s…
What does the (!) after "busy" mean? P.s. Thankyou for sharing your experience, it's very insightful.
They’re probably using it to express incredulity.
“The mechanic told me it would cost $5000(!) to fix, so I decided to scrap the car instead.”