21–30 of 30 posts
One way to record calls is to setup a voip number that you can call and put them on three way conference. Voip.ms makes this easy, I've also done it with Twilio. I also live in a 1 party consent state.
Earlier quoted context omitted.
I just use an Android call recording app. I enable it before I call customer support lines, and leave it off otherwise.
Which app, and what Android version? Do you use a rooted device? The current Android version disabled access to call audio and broke all apps. Have they re-enabled them since?
How do they know if they are being recorded?
What follows works 99% of the times with airbnb: Customer service representative: "For training purposes this call is being recorded. Are you okay with it?" Airbnb member: "Well, you know if you feel comfortable that we record this call for quality purposes, I'm totally fine with it, no worries." CSR:"Haha, sure I am. I just have to ask, you know." AM: "Sure, me too, it's important to me that you're comfortable with…
You'd still have yourself to blame if you naively believe everyone, but is it legal to present evidence obtained in bad faith? Can you blatantly lie and say the recording is automatically deleted after a minute, and still present it in a court of law?
Every time someone tells me they are recording my call for {quality, customer care, whatever} purposes, I tell them I'm also recording the call and pause to start recording the call. I get hung up on a lot.
Are you in a two-party consent state [0]? If not, you can legally record the conversation without informing them. I record all phone interactions with corporations by default. [0] https://en.wikipedia.org/wiki/Telephone_call_recording_laws#...
What follows works 99% of the times with airbnb: Customer service representative: "For training purposes this call is being recorded. Are you okay with it?" Airbnb member: "Well, you know if you feel comfortable that we record this call for quality purposes, I'm totally fine with it, no worries." CSR:"Haha, sure I am. I just have to ask, you know." AM: "Sure, me too, it's important to me that you're comfortable with…
I always wondered, given how disingenuous they are by saying "training purposes", doesn't that weight in in any way during a legal process? You'd still have yourself to blame if you naively believe everyone, but is it legal to present evidence obtained in bad faith? Can you blatantly lie and say the recording is automatically deleted after a minute, and still present it in a court of law?
Every time someone tells me they are recording my call for {quality, customer care, whatever} purposes, I tell them I'm also recording the call and pause to start recording the call. I get hung up on a lot.
Often it is a robot that says that, do the robots hang up or do you wait for a human?