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Are you in a two-party consent state [0]? If not, you can legally record the conversation without informing them. I record all phone interactions with corporations by default. [0] https://en.wikipedia.org/wiki/Telephone_call_recording_laws#...
How do you record the calls automatically? Do you have some app or plugin to do this conveniently?
Every time someone tells me they are recording my call for {quality, customer care, whatever} purposes, I tell them I'm also recording the call and pause to start recording the call. I get hung up on a lot.
Earlier quoted context omitted.
How do you record the calls automatically? Do you have some app or plugin to do this conveniently?
I just use an Android call recording app. I enable it before I call customer support lines, and leave it off otherwise.
Customer service representative: "For training purposes this call is being recorded. Are you okay with it?"
Airbnb member: "Well, you know if you feel comfortable that we record this call for quality purposes, I'm totally fine with it, no worries."
CSR:"Haha, sure I am. I just have to ask, you know."
AM: "Sure, me too, it's important to me that you're comfortable with it, too. So... here's the issue why I'm calling..."
Are you in a two-party consent state [0]? If not, you can legally record the conversation without informing them. I record all phone interactions with corporations by default. [0] https://en.wikipedia.org/wiki/Telephone_call_recording_laws#...
If the corporation notifies you that you are being recorded, then that is also the consent you need to record them. Why do you need to give them notice? They already notified you. Where is it in law that stipulates that it matters who's doing the recording?
Though this raises the question of whether companies that don’t accept 2 way recording but mandate 1 way recordings to their advantage are companies you should do business with.
How do they know if they are being recorded?
What follows works 99% of the times with airbnb: Customer service representative: "For training purposes this call is being recorded. Are you okay with it?" Airbnb member: "Well, you know if you feel comfortable that we record this call for quality purposes, I'm totally fine with it, no worries." CSR:"Haha, sure I am. I just have to ask, you know." AM: "Sure, me too, it's important to me that you're comfortable with…
Seems that little bit more sneaky!