Live data from Hacker News

Ubuntu Unity usability testing results and analysis

lists.ubuntu.com

81–90 of 119 posts

Re: Ubuntu Unity usability testing results and analysis

#81
post #21

Earlier quoted context omitted.

I have to disagree pretty vehemently. Are you running 11.04 beta2? I've been running it for months now and I LOVE Unity. I installed on my wife's machine, and while she doesn't love it (she really doesn't care one way or another about computers etc etc) she appreciates it in many ways. Though, the best way I can describe my wife's interaction with Unity is she gets less annoyed with it than she does/did with our iMac…

This ^ I've been running Unity for 24 hours now, and I can honestly say it's been the best desktop experience I've had in all my years. Notice I said best "desktop experience", and not "best Linux desktop experience". I have been running Windows since 3.1, Linux since Red Hat 5.2, and OS X since, well, Leopard. Unity is by far the best and most cohesive experience I've had so far. It tops OS X by a wide margin...it h…

> grid plugin anyone?

Just enabled it. I cannot possibly thank you enough.

Re: Ubuntu Unity usability testing results and analysis

#82
post #5

Overall, pretty interesting. A lot of those are definitely usability bugs. I wish someone would do a comparison between mac os x, windows, ubuntu with the same tasks to see how they stacked up against each other. However: 5/11 participants (P2, P3, P5, P9, P10, P11) crashed Unity during their hour of testing. And towards the end of her test, P11 opened a zombie quicklist that stayed on top of everything and didn't re…

I have to disagree pretty vehemently. Are you running 11.04 beta2? I've been running it for months now and I LOVE Unity. I installed on my wife's machine, and while she doesn't love it (she really doesn't care one way or another about computers etc etc) she appreciates it in many ways. Though, the best way I can describe my wife's interaction with Unity is she gets less annoyed with it than she does/did with our iMac…

> Are you running 11.04 beta2? I've been running it for months now and ...

. Beta 2 has been out for a day or so. You could run latest release available for months, but it was not beta 2.

Re: Ubuntu Unity usability testing results and analysis

#83
post #21

Earlier quoted context omitted.

I have to disagree pretty vehemently. Are you running 11.04 beta2? I've been running it for months now and I LOVE Unity. I installed on my wife's machine, and while she doesn't love it (she really doesn't care one way or another about computers etc etc) she appreciates it in many ways. Though, the best way I can describe my wife's interaction with Unity is she gets less annoyed with it than she does/did with our iMac…

This ^ I've been running Unity for 24 hours now, and I can honestly say it's been the best desktop experience I've had in all my years. Notice I said best "desktop experience", and not "best Linux desktop experience". I have been running Windows since 3.1, Linux since Red Hat 5.2, and OS X since, well, Leopard. Unity is by far the best and most cohesive experience I've had so far. It tops OS X by a wide margin...it h…

If you haven't tried it yet, give original Gnome 3 / Gnome shell a go. You might like it even more than Unity. I get a feeling that by jumping straight to Unity, they will cause many people to be excited about it, not knowing they've lost something at least as good.

Re: Ubuntu Unity usability testing results and analysis

#85

Some of these are humbling. They reinforce how disconnected I-- a programmer-- am from the average person. > P1 recovered amazingly well after trying to save "Letter to Mr Smith 08/04/11", and getting the vile response "Error stating file '/home/ubuntu/Documents/Letter to Mr Smith 08/04': No such file or directory" That's something I'd never consider, what with various directory separators baked into my subconscious.

Yes, I thought the same thing! Really shows the value of running tests with people with other backgrounds. Just for fun I tried saving a document in Microsoft Office 2007 here with a filename containing slashes. I got a slightly better response: "Ogiltigt filnamn" (Illegal filename). Not as confusing, but still no help at all on what was wrong with it or how to correct it.

My father once asked for my help because his computer (Windows, either 2000 or XP) told him he was doing something "illegal" and he was worried he was breaking the law.

Re: Ubuntu Unity usability testing results and analysis

#86

Earlier quoted context omitted.

I don't see how "Numbers" is any more intuitive than "Calc", not that Calc is really a good name for a spreadsheet application, but at least it makes sense. Spreadsheets do calculate things, it's just the name collision with the Windows app calc and the fact most people associate calculating with, well a calculator. Calc may be a poor name for a spreadsheet app but Numbers is definitely worse.

> I don't see how "Numbers" is any more intuitive than "Calc" In an office, ask a bookkeeper, sales manager, whomever, "Hey, show me the numbers!", and you're going to see a spreadsheet. If you ask, "Hey, show me the calc!", you'll get a blank look. Evidence suggests "Numbers" is a perfectly cromulent word.

Your worthy point embiggens us all.

Re: Ubuntu Unity usability testing results and analysis

#87
post #58

Earlier quoted context omitted.

Why invent a new bit of jargon then? Where does this get explained to people (bearing in mind users don't read! The solution is to call it the Windows key as 95%+ of Ubuntu users will know it as that and have a Windows keyboard.

It's not really "invented" so much as having been called the "super" key for a long time by Unix convention, and having been adopted by Microsoft to become the Windows key where it actually showed up on consumer keyboards. If you look at a classic Solaris keyboard for example, you'll find four classic modifier keys: control, alt, meta, and super.

That doesn't matter. If you want normal people to use Ubuntu, you don't start on at them about Unix conventions.

Re: Ubuntu Unity usability testing results and analysis

#88
post #5

Overall, pretty interesting. A lot of those are definitely usability bugs. I wish someone would do a comparison between mac os x, windows, ubuntu with the same tasks to see how they stacked up against each other. However: 5/11 participants (P2, P3, P5, P9, P10, P11) crashed Unity during their hour of testing. And towards the end of her test, P11 opened a zombie quicklist that stayed on top of everything and didn't re…

I have to disagree pretty vehemently. Are you running 11.04 beta2? I've been running it for months now and I LOVE Unity. I installed on my wife's machine, and while she doesn't love it (she really doesn't care one way or another about computers etc etc) she appreciates it in many ways. Though, the best way I can describe my wife's interaction with Unity is she gets less annoyed with it than she does/did with our iMac…

Actually, the usability test pretty much replicated my experience with Unity. The dock was fine, but the way it folded was awkward. I wasn't sure what the Ubuntu menu did either and I eventually got sick of never being able to find system settings and the really unhelpful search and switched to Xubuntu. I was reading this usability test and going "...And they went ahead with it!!??"

Re: Ubuntu Unity usability testing results and analysis

#89

Earlier quoted context omitted.

Yes, I thought the same thing! Really shows the value of running tests with people with other backgrounds. Just for fun I tried saving a document in Microsoft Office 2007 here with a filename containing slashes. I got a slightly better response: "Ogiltigt filnamn" (Illegal filename). Not as confusing, but still no help at all on what was wrong with it or how to correct it.

I just tried the same on the Mac (in TextEdit). If you start with a slash, you get a 'go to directory' dialog. If you enter a slash later in the filename, it saves with a slash in the filename. The 'magic' is that it actually uses colons, which are shown as slashes in the UI. If you try to enter a colon in the filename, it replaces it with a dash. Renaming a file in finder to use a colon, gives a message similar to y…

Wow - I didn't know about that / on the Mac. You, sir, have just saved me three key presses on probably 75% of both my save And open windows...

Re: Ubuntu Unity usability testing results and analysis

#90
post #27

Earlier quoted context omitted.

Also, if you do have the resources to do, say, 100 user tests, you actually actively don't want to do them all at the same time or it will be a waste because they will all say the same thing. If anything, this was over tested. There's a lot of redundancy in those results, just as Nielsen would predict. This is not a scientific experiment to determine the effect of a drug, and you do not always need or even necessaril…

There's a lot of redundancy in those results Helps so devs can't reply, "Well, that guy was just stupid".

I am a dev (though not on frontend/UI stuff). But that's exactly the point. Many users are for the most part pretty stupid, and that is reality. Unusable software is unusable.
Post reply on HN