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Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

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Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#191

Post by jrochkind1 »

HatchedLake721 wrote: post #157
jrochkind1 wrote: post #100

Earlier quoted context omitted.

Some years ago I had the tech at the Apple store replace a single damaged key on my laptop for me completely free, he had a drawer full of keycaps, it took him five minutes, he was just like, no problem, bye. Times have changed. :(

It’s not that support has changed, it’s the butterfly keyboard. You can’t replace keys with butterfly keyboard, the whole thing has to.

Oh that's a terrible technology choice. :(

Other people in this thread are saying they have done DIY single key replacements... but maybe it was on models that weren't the butterfly keyboard?

Do I understand right that the "butterfly keyboard" is actually no longer used in the new 2020 models, it was abandoned by Apple? [1] It does seem to have been a mistake all around.

[1]: https://www.macrumors.com/guide/butterfly-keyboard-vs-scisso...

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#192

Post by matthewheath »

currysausage wrote: post #94
aosaigh wrote: post #50

Earlier quoted context omitted.

Did you try going via your consumer rights instead of their warranty? Completely anecdotal I know, but I had a Apple Pencil fail on me outside of warranty. On the phone they refused to fix or replace it. Once I mentioned my consumer rights (which cover 6 years in Ireland https://www.apple.com/ie/legal/statutory-warranty/ - I'm sure it's similar in Germany) they put me through to a separate phone line and sent me out…

6 years? This is amazing! In Germany, it's 2 years of statutory warranty (Gewährleistung), but there's a shift in the burden of proof (Beweislastumkehr) after 6 months, so if the retailer insists, it's up to you to prove that a defect was actually present when you bought the item. We talk a lot about the throwaway society and about planned obsolence, but six years of statutory warranty could actually change something…

Most of the UK also has similar statutory protections (6 years in England and Wales; 5 in Scotland), but after six months you have to prove the defect was present at the time of purchase too...

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#193

Post by csommers »

SirensOfTitan wrote: post #6

They’ve also quoted me more than a whole new pair to repair some AirPods Pro that I accidentally washed in the laundry. They didn’t tell me that was the case when I was on the phone with them. Apple uses a lot of customer hostile behaviors nowadays. Recently: * I canceled the Apple TV+ year trial that came with my iPhone. While, I believe, they require other apps to allow access until the trial ends, they ended my ac…

Did they prorate the AppleTV at least? If not, that sounds like outright theft.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#194

Post by eigenvector »

csommers wrote: post #193
SirensOfTitan wrote: post #6

They’ve also quoted me more than a whole new pair to repair some AirPods Pro that I accidentally washed in the laundry. They didn’t tell me that was the case when I was on the phone with them. Apple uses a lot of customer hostile behaviors nowadays. Recently: * I canceled the Apple TV+ year trial that came with my iPhone. While, I believe, they require other apps to allow access until the trial ends, they ended my ac…

Did they prorate the AppleTV at least? If not, that sounds like outright theft.

The first year is $0 when you buy a new iPhone, so pro-rating wouldn't make a difference.

I often sign up for trials and immediately cancel (so I don't forget about them). That way it requires a positive action on my part to keep the subscription. That doesn't work if your access ends as soon as you cancel.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#195

Post by colejohnson66 »

dylan604 wrote: post #176
em-bee wrote: post #103

Earlier quoted context omitted.

/e/ ( https://e.foundation ) provides a google free android experience. i am quite happy with it.

How is anything Android Google free? Is Android its own separate entity not under the Google/Alphabet lineage? This has kept me from seriously considering Android as something I could ever use.

They don’t mean it’s Android with no relation to Google; they mean that it’s Android with the Google parts removed.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#196

Post by colejohnson66 »

Hamuko wrote: post #118
SirensOfTitan wrote: post #6

They’ve also quoted me more than a whole new pair to repair some AirPods Pro that I accidentally washed in the laundry. They didn’t tell me that was the case when I was on the phone with them. Apple uses a lot of customer hostile behaviors nowadays. Recently: * I canceled the Apple TV+ year trial that came with my iPhone. While, I believe, they require other apps to allow access until the trial ends, they ended my ac…

> They’ve also quoted me more than a whole new pair to repair some AirPods Pro that I accidentally washed in the laundry. Weird considering that the AirPods are not repairable. They just replace them.

That’s probably why they quoted OP at full price. They were just going to sell them a new set.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#197

Post by colejohnson66 »

pilsetnieks wrote: post #152
extremeMath wrote: post #143

Earlier quoted context omitted.

Ahh that was it. But yep that's how we bypassed it. I think I bought 6 songs before I found a better alternative. Reminds me how I had 1 iphone (6) and would never get one again.

The DRM was not a whim by Apple, it was demanded by the labels, though. At the time that was the only way they'd even permit an online music store. I don't think there were alternatives that weren't just as locked down, unless you're talking about sailing the high seas.

This is exactly it. Songs were 99¢ with DRM. In 2009, Apple managed to convince enough labels to sell DRM-free copies, but at $1.29. You could, at the time, “upgrade” your DRM copy to be DRM-free for 30¢ a song.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#198

Post by SebastianKra »

unglaublich wrote: post #76
StavrosK wrote: post #67

I saw a video by Louis Rossman the other day that's relevant to this. He owns an independent repair shop that repairs Apple products, and he said that Apple has basically won the fight by locking down their supply chain. Independent repair stores now cannot get Apple parts anywhere, so your only repair option in many cases is to take the thing to Apple and pay the predictably just-below-used price to get it repaired.…

And customers are fine with it.

No, they are generally not. It's just that there's so much unethical _shit_ to keep track of, that you have no chance to even know half of it.

And even if you do, what can you do about it? Switch to another company? [1]

The amount of effort that I need spend just to fight only _some_ of the unethical behavior in my area of expertise is already high. Just imagine the issues in other fields which I don't know about.

[1]: https://i0.kym-cdn.com/photos/images/facebook/000/618/221/47...

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#199

Post by colejohnson66 »

Nextgrid wrote: post #49
bzb5 wrote: post #33

Earlier quoted context omitted.

You can completely disable Apple Music in settings.

You shouldn't have to though. Apple Music can potentially be offered once , or advertised in the App Store/iTunes Store, but not in the default, local music player app.

It’s simply targeted advertising. People are more likely to consider your ad if it’s related to what they are doing. In this case, it’s a music streaming service ad when you are going to play music. The ad wouldn’t be as effective if it was in the iTunes/App Store.

Now, the constant nagging? That’s annoying.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#200

Post by anticensor »

aosaigh wrote: post #50
seb4433 wrote: post #38

Recently my iPhone XR stopped working after only a few months of usage. I thought it shouldn't be much of a problem since the device still had warranty. But I was very wrong... dealing with Apple Support (Germany) was one of the most frustrating customer support experiences I've ever had. My local Apple Store sent the phone to the repair facility 3 times but it always came back with the comment "Couldn't replicate is…

Did you try going via your consumer rights instead of their warranty? Completely anecdotal I know, but I had a Apple Pencil fail on me outside of warranty. On the phone they refused to fix or replace it. Once I mentioned my consumer rights (which cover 6 years in Ireland https://www.apple.com/ie/legal/statutory-warranty/ - I'm sure it's similar in Germany) they put me through to a separate phone line and sent me out…

Consumer rights and warranty protections are usually tied together in many countries.
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