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Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

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Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#171

Post by macjohnmcc »

SirensOfTitan wrote: post #6

They’ve also quoted me more than a whole new pair to repair some AirPods Pro that I accidentally washed in the laundry. They didn’t tell me that was the case when I was on the phone with them. Apple uses a lot of customer hostile behaviors nowadays. Recently: * I canceled the Apple TV+ year trial that came with my iPhone. While, I believe, they require other apps to allow access until the trial ends, they ended my ac…

yeah if you cancel a trial of Apple TV+ it is canceled with immediate effect. Seems harsh.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#172

Post by coldtea »

eptcyka wrote: post #120
coldtea wrote: post #99

For what is worth, I had an iMac 27" out of warranty and Apple replaced the screen for free. It had started having an issue (condensation) after 3-4 years of use and apparently the part number was from a run that could display was issue and had free repair even if out of warranty. The iMac cost like $3500 (corresponding local price), and the repair part was listed as costing $750 but given for free. Another good expe…

It's cool that you've had a good experience. Maybe if more people spent 3'500$ on a computer, they'd get similar treatment.

You'd be surprised. Thought that should have been 3500

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#173

Post by sudosysgen »

danmg wrote: post #145
freeqaz wrote: post #28

Earlier quoted context omitted.

I just swapped from Android to an iPhone for privacy concerns. The other side of the fence is pretty user hostile as well. Google makes you disable a lot of functionality on the phone if you try to get out of their invasive tracking. And they are constantly nuking apps that I use like Google Play Music and Google Inbox. Maybe check out PinePhone if you're interested in hacking something together!

I'm considering HarmonyOS for my next phone.

What makes you consider HarmonyOS? Just curious.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#174

Post by lallysingh »

pilsetnieks wrote: post #134
ChuckNorris89 wrote: post #29

Earlier quoted context omitted.

Damn, what a rip-off. Why not stop giving them your money and stop buying any more of their products and services? Hit them where it hurts, their sales and bottom line. Just complaining about it doesn't get you very far as long as you still keep shoving money in their pocket. These days there are plenty of quality alternatives that are not Apple and lowering their sales should send a clear message to their board.

It will send a message but I'm not sure it's clear at all. I always see the suggestion to vote with your wallet but how does it even work with a product with usable lifecycle of 5 or even 10 years? By the end of 2025 Apple will see a sales slowdown over the past few years. At that point I'm not sure it's even possible to pinpoint specific reasons, like "customer couldn't replace keycap on a 2017 model computer" which…

They do already see their sales figures. They also know what their own repair policies/budgets are. I absolutely believe that they're looking at what effect changes on repair policies have on repeat sales.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#175

Post by keanebean86 »

pc86 wrote: post #131
freeqaz wrote: post #28

Earlier quoted context omitted.

I just swapped from Android to an iPhone for privacy concerns. The other side of the fence is pretty user hostile as well. Google makes you disable a lot of functionality on the phone if you try to get out of their invasive tracking. And they are constantly nuking apps that I use like Google Play Music and Google Inbox. Maybe check out PinePhone if you're interested in hacking something together!

I used Play Music and Inbox as well, and also just switched (3-ish months ago?) to an iPhone. The YouTube Music app is not that bad, but definitely missing a feature or three that I used a lot on Play. It also seems to need to be manually started every time my phone connects to Bluetooth whereas Play would start automatically if it was the last thing that was playing on that BT connection.

Youtube music's biggest drawback is being required to subscribe to listen with the screen off. I was willing to change interfaces since I thought google play music was reasonable. Then my free trial ended.

I switched to Spotify and I'm glad I did.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#176

Post by dylan604 »

em-bee wrote: post #103
oneplane wrote: post #92

Earlier quoted context omitted.

But you can't disable play store and framework(s) without losing a ton of integrated facilities. Probably also why the integrate most ad and tracking stuff in there.

/e/ ( https://e.foundation ) provides a google free android experience. i am quite happy with it.

How is anything Android Google free? Is Android its own separate entity not under the Google/Alphabet lineage? This has kept me from seriously considering Android as something I could ever use.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#177

Post by loa_in_ »

userbinator wrote: post #142
nvrspyx wrote: post #124

About 4-5 years ago, my MacBook Pro's trackpad would randomly stop working and I would have to restart my laptop a few times to get it working again. Sometimes it would work for a few hours, sometimes a few minutes. I also dual-booted Linux at the time and the funny thing is the trackpad never had an issue under Linux. After quite a bit of researching, it led me to believe that the ribbon cable connecting the trackpa…

I believe Louis Rossmann had a video of something similar, where a loose/unseated display cable was quoted by Apple as a motherboard replacement.

Way more than one video with this motif

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#178

Post by i_miss_unix »

Sadly, this kind of thing with Apple has become the norm. I've experienced similar myself and heard anecdotal similarities from friends and family. My next mobile will likely be a PinePhone, and my next laptop will be from System76. I'd rather roll my own private ecosystem anyway, as I don't do anything in the "cloud". Between teaching my children on the Raspberry Pi and mucking about with this and that, it's far less expensive and more sane to stay out of anyone's ecosystem. I get that for a lot of people, it's all about the apps. I guess I'm one of those odd, rare people who don't use a single app. I just can't be bothered and I see no value in giving up what little privacy I have remaining.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#179

Post by Ensorceled »

pkorzeniewski wrote: post #112

I can't wrap my head around Apple customers, most of the people I know that use mainly Apple products had a surprisingly amount of major issues with them but continued to buy Apple stuff only, it's like an addiction.. For example screen stopped working in a 3-year MacBook so what did the guy do? Bought new one because fixing was too expensive. Another one had a problem with the keyboard in MacBook which is one of the…

What are you talking about. My wife went through 2 windows laptops, and nothing by misery, until I gave her my 2013 Macbook and installed Windows on it, she's been using it for 5 years now. I ran OVER my 2015 Macbook Pro with a car last year (long story), it's bent and has rainbows on the screen but still works fine. My 5 year old iPad Air 2, which also got ran over with my Macbook, is bent but still runs fine.

I just took my almost three year old iPhone X in for an expanding battery, first real issue I've had with any of my iPhone's since I went snorkling with my iPhone 4. Since I didn't buy the extended warranty, they charged me $89CDN for the repair. Turns out they can't repair the battery, so I got a new iPhone X. Oh, that phone I snorkled with, they COMPED because I'm a good customer.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#180

Post by skygazer »

jordache wrote: post #146
sbuk wrote: post #97

Earlier quoted context omitted.

I broke the screen on a new Macbook 2 years ago, days after buying it. It was entirely my own fault so not covered by warrantee. I called Apple support and was told £800. Since I bought it with an Amex card, it was covered on that insurance, so I made an appointment to get it replaced. I went to the Apple store and was given a formal quote of £645 parts + labour. They went off to get the paperwork and were gone for a…

Huh? Instead of charging you the cost of a repair, for that new unit, they just did a swap for you free of charge?

Something similar happened with my two year old, out of warranty iPhone with maxed out storage. It had the original battery swollen. I assumed they would just swap out the battery and charge me, but they said they wanted to send the whole thing in to be inspected, and unfortunately they didn’t have any prior gen phones with that level of storage on hand, so asked if I would mind receiving a current gen replacement.
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