This reminds me of the old mechanic's trick of providing an overinflated quote to do work that they didn't really want to do.
They they should allow someone else to do it.
Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement
21–30 of 286 posts
Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement
#22I'm not sure what's newsworthy, here. This is quite typical of any place, that both sells and repairs stuff. The cost of repair is calculated to be just below, or at, the cost of replacement. It's unusual, but not unheard-of, to have it more than the cost of replacement. I've encountered this with TVs, phones, VCRs, stereos, non-Apple computers, cars, and I have heard stories of this applying to buildings and homes,…
Not sure this is all that typical. While repair costs can get to a fairly large percentage of the purchase price and thus not making sense in some situations, it's not always the case.
I recently repaired a Sony soundbar system for about 30% of the purchase price, so definitely not "at the cost of replacement". Replaced a phone screen for 10% the cost of a new one etc.
Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement
#23They’ve also quoted me more than a whole new pair to repair some AirPods Pro that I accidentally washed in the laundry. They didn’t tell me that was the case when I was on the phone with them. Apple uses a lot of customer hostile behaviors nowadays. Recently: * I canceled the Apple TV+ year trial that came with my iPhone. While, I believe, they require other apps to allow access until the trial ends, they ended my ac…
Wow, I had no idea about the interstitial. I happily pay for Apple Music for the convenience / never-sync factor (and, if I'm honest, to make it easier for my wife to manage music on HER devices without having to hook them up to the server and download from our library), but that's a choice I made. If they're being obnoxious with an ad for people who just want to use the music app on their phone normally, that's really disappointing.
Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement
#24I don't see a problem with this. Lunar retro reflector is $1000 part but replacing it would cost the same as new lunar mission. Macbooks are made in factories mostly by robots in large volume. Replacing part requires hard specialized manual labor and doesn't scale. Thirdly, they are only asking for what people are willing to pay. My latest computer cost €205.
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Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement
#25I don't see a problem with this. Lunar retro reflector is $1000 part but replacing it would cost the same as new lunar mission. Macbooks are made in factories mostly by robots in large volume. Replacing part requires hard specialized manual labor and doesn't scale. Thirdly, they are only asking for what people are willing to pay. My latest computer cost €205.
But laptops are not supposed to be designed for trips to the moon!
It is an extremely reasonable expectation that when a part of a laptop breaks or wears out, in most cases it should be possible to repair just that part. Not that you now have to throw out the whole laptop and buy a new one.
Yes, they are produced by robots at scale. But Apple designs the product. And design for maintainability is a key part of good design.
And they are not asking for what people are willing to pay. A reasonable user would not expect that a top-of-the-line laptop is completely unrepairable. Laptops have never worked like that. As such this would not be factored into the purchase price equation.
Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement
#26I'm not sure what's newsworthy, here. This is quite typical of any place, that both sells and repairs stuff. The cost of repair is calculated to be just below, or at, the cost of replacement. It's unusual, but not unheard-of, to have it more than the cost of replacement. I've encountered this with TVs, phones, VCRs, stereos, non-Apple computers, cars, and I have heard stories of this applying to buildings and homes,…
> I have heard stories of this applying to buildings and homes, as well.
I foresee a future Black Mirror episode about Apple Home: $1m for a $250k condo. When the fridge breaks that’s gonna cost you $990k to repair. Might as well just buy a whole new home.
Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement
#27Earlier quoted context omitted.
Been a long time since I havent used apple devices (for unrelated reasons) this sounds so different from how they used to be.
Agree, about 7 years ago I spilt liquid on my MacBook Pro. They let me off the repair costs (significant, new motherboard etc..), just said be a bit more careful. Have recounted this story many times since, sad to hear things may have changed.
I've still encountered cases like that recently — I'm not sure the situation is any worse now (at least with support incidents). It's all just anecdotal.
Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement
#28They’ve also quoted me more than a whole new pair to repair some AirPods Pro that I accidentally washed in the laundry. They didn’t tell me that was the case when I was on the phone with them. Apple uses a lot of customer hostile behaviors nowadays. Recently: * I canceled the Apple TV+ year trial that came with my iPhone. While, I believe, they require other apps to allow access until the trial ends, they ended my ac…
I just swapped from Android to an iPhone for privacy concerns. The other side of the fence is pretty user hostile as well. Google makes you disable a lot of functionality on the phone if you try to get out of their invasive tracking. And they are constantly nuking apps that I use like Google Play Music and Google Inbox.
Maybe check out PinePhone if you're interested in hacking something together!
Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement
#29I'm currently having to go through a home insurance claim for a similar reason. I stupidly took one of the keys off and bent a bit of plastic getting it back on. The damaged part of the key is on the keycap itself, rather than the mechanism underneath. Silly mistake but I imagine not super uncommon. Took it to an Apple store and was quoted £700 to fix it which is equivalent to almost half the cost of the laptop. For…
Damn, what a rip-off. Why not stop giving them your money and stop buying any more of their products and services? Hit them where it hurts, their sales and bottom line.
Just complaining about it doesn't get you very far as long as you still keep shoving money in their pocket.
These days there are plenty of quality alternatives that are not Apple and lowering their sales should send a clear message to their board.
Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement
#30They’ve also quoted me more than a whole new pair to repair some AirPods Pro that I accidentally washed in the laundry. They didn’t tell me that was the case when I was on the phone with them. Apple uses a lot of customer hostile behaviors nowadays. Recently: * I canceled the Apple TV+ year trial that came with my iPhone. While, I believe, they require other apps to allow access until the trial ends, they ended my ac…
oh my god apple music. it's the worst f'n music player ever. it's a sales pitch that happens to play music if you get through the bullshit.
How is it a "sales pitch"? I've had it since release and haven't seen anything in it for sale?