People on the other end of the counter just type in what’s easy because they make minimum wage and don’t care, people on the other end of the phone that didn’t hear something and just type in what’s easy because they truly don’t care, people that truly don’t understand the internet and really think that their family members first name or last name, or any combination there of will magically get to them via email because no else has the same name.
Life is truly random and the truth is rather boring once you find out what really happened.