Earlier quoted context omitted.
For anyone (cough, elderly parents) who aren't adept at discovering hidden features You don't even have to be elderly. The 20-somethings in the office (pre-pandemic) had no idea that on an inconsistent smattering of Apple apps, if you pull down, a hidden search bar magically appears. How did that conversation go? Dev: Where do you want the search bar to go? Designer: Put it somewhere that no one will ever see it, or…
Being tech savvy can be a burden when it comes to discovering new features because you're afraid of making a "stupid" mistake. Accidentally posting to Facebook is something the tech illiterate do, not us , so why would we click a random icon when we're not sure if it will do something embarrassing? I know my willingness to explore UIs went down a lot when 1) All the buttons became icons instead of text that clearly e…
Somehow they made it impossible to specify or indicate the account in the URL to squash any uncertainty, you just have to hope the cookies are right.