Ask HN: Best email service for indie projects?

#1

Post by sbuccini » Wed, Aug 19, 2020, 4:23 PM UTC

Do you have a preferred email provider for indie SaaS projects where you're sending ~1000 emails a day?

I'm currently using SendGrid and one of my group IPs has been blacklisted by a variety of email providers leading to delivery issues. Sendgrid's process for rectifying this issue seems to be pretty manual and slow. The cheapest plan that provides for static IPs is $90/month which is pretty pricey for an indie SaaS project.

Obviously, I don't expect any companies to focus specifically on low-volume (and therefore low revenue) clients, but I was hoping there might be a provider who is a bit more proactive in dealing with these issues.

Re: Ask HN: Best email service for indie projects?

#2

Post by mtmail » Wed, Aug 19, 2020, 4:34 PM UTC

Similar question a couple of hours ago https://news.ycombinator.com/item?id=24210008

Re: Ask HN: Best email service for indie projects?

#3

Post by sbuccini » Wed, Aug 19, 2020, 4:35 PM UTC

mtmail wrote: post #2

Similar question a couple of hours ago https://news.ycombinator.com/item?id=24210008

Thanks for flagging! It's comforting to know I'm not the only one. I'll chime in on that thread.

Re: Ask HN: Best email service for indie projects?

#4

Post by dyeje » Thu, Aug 20, 2020, 3:16 PM UTC

You need to fix your content. You can move to a different provider but you're just going to get blacklisted again if your emails are getting flagged as spam by automated systems or the folks you're sending email to.

I worked at a place that got blacklisted. First I looked up the list we were added to using MxToolbox. The list we were added to did not have anyway of disputing so I put together a list of email best practices for our sales people and it cleared up after about a week.

Re: Ask HN: Best email service for indie projects?

#5

Post by sbuccini » Thu, Aug 20, 2020, 6:25 PM UTC

dyeje wrote: post #4

You need to fix your content. You can move to a different provider but you're just going to get blacklisted again if your emails are getting flagged as spam by automated systems or the folks you're sending email to. I worked at a place that got blacklisted. First I looked up the list we were added to using MxToolbox. The list we were added to did not have anyway of disputing so I put together a list of email best pra…

My emails are not getting flagged as spam. They are being blocked because they are being sent from a shared IP that has been blacklisted because other Sendgrid users used the same IP to send mail. I have a 99% reputation on Sendgrid.

Re: Ask HN: Best email service for indie projects?

#6

Post by ZohoCares » Wed, Aug 26, 2020, 6:17 PM UTC

Zoho has recently launched TransMail (https://www.zoho.com/transmail/) - an exclusive service for sending transactional emails via SMTP and API. By isolating transactional emails from marketing emails, TransMail ensures great email deliverability and inbox placement. TransMail is used by 45+ Zoho applications to send transactional emails. It has a user-friendly interface with email performance monitoring and tracking tools. You can even do away with monthly flat prices with TransMail’s pay as you go plan (https://www.zoho.com/transmail/pricing.html), where you buy email credits as and when you use them up. With TransMail, sender reputation and quality of shared IPs are monitored so you won't be forced to pay extra for a dedicated IP. For queries, inbox us: support(at)transmail.net - TransMail (Zoho)