This is why managers need a high level of emotional intelligence, the ability to empathize and quickly place themselves in the position of others. Without those three qualities management is ill equipped to handle these kinds of things sensibly. Sadly the above traits are more deemed leadership qualities rather than management qualities and so often missing in management. Leadership skills are far harder to teach tha…
I just might be inexperienced in corp-land, but are management roles not leadership roles on a small scale?