Apple expands independent repair program to Mac after US antitrust investigation • Hacker News Board

Re: Apple expands independent repair program to Mac after US antitrust investigation

#21

Post by reaperducer » Mon, Aug 17, 2020, 9:14 PM UTC

saltedonion wrote: post #19

reaperducer wrote: post #18

Earlier quoted context omitted.

There's another side to this coin. I had some work done on a device at one of these independent Apple-certified repair locations. There's a sign in the store telling the customers that they may be contacted by Apple to ask how their experience was. It's a way for Apple to ensure that the shops flying its flag are quality operations. I'm OK with that. I specifically chose that store because of its relationship with Ap…

Apple can can certainly limit the scope of use for the data collection for quality assurance only. But it’s probably worded much more broadly.

I need something more specific than "probably" to believe the previous poster's rant. Some actual draconian contact text would be helpful.

Re: Apple expands independent repair program to Mac after US antitrust investigation

#22

Post by gambiting » Mon, Aug 17, 2020, 9:14 PM UTC

Hamuko wrote: post #14

robin_reala wrote: post #7

Earlier quoted context omitted.

That doesn’t sound legal in the EU. Is it true in Europe that to be an independent repair shop you have to get your customers to consent to having their personal data processed by Apple before they can get their phone fixed?

Is the program even available in the EU?

There's loads of authorized apple retailers and apple repair stores, even in countries which don't have any official Apple Stores. So there must be a certification program for those.

Re: Apple expands independent repair program to Mac after US antitrust investigation

#23

Post by rasz » Mon, Aug 17, 2020, 9:15 PM UTC

reaperducer wrote: post #18

rasz wrote: post #2

Just as a reminder, their phone "independent repair program" has you signing rights to your business away (you are forced to let apple audit you at any time, you have to share personal client data on all of your clients with apple. All of this not limited to Apple repair part of your business) for the right to: - remove battery / screen from client device - send battery / screen to Apple with all clients personal inf…

There's another side to this coin. I had some work done on a device at one of these independent Apple-certified repair locations. There's a sign in the store telling the customers that they may be contacted by Apple to ask how their experience was. It's a way for Apple to ensure that the shops flying its flag are quality operations. I'm OK with that. I specifically chose that store because of its relationship with Ap…

This couldnt of been IRP shop, because IRP program does not let you stock parts.

Re: Apple expands independent repair program to Mac after US antitrust investigation

#24

Post by maire » Mon, Aug 17, 2020, 9:18 PM UTC

legulere wrote: post #6

This is Apple trying to do the least that allows them to get away from more regulation.

The goal should be self repair. I want the manuals and parts so I can make my own repair.

Re: Apple expands independent repair program to Mac after US antitrust investigation

#25

Post by rasz » Mon, Aug 17, 2020, 9:20 PM UTC

reaperducer wrote: post #21

saltedonion wrote: post #19

Earlier quoted context omitted.

Apple can can certainly limit the scope of use for the data collection for quality assurance only. But it’s probably worded much more broadly.

I need something more specific than "probably" to believe the previous poster's rant. Some actual draconian contact text would be helpful.

Afaik paperwork is 'secret', you can watch video of Jessa analyzing leaked copy https://www.youtube.com/watch?v=OawkqCPi1LQ

Re: Apple expands independent repair program to Mac after US antitrust investigation

#26

Post by tankenmate » Mon, Aug 17, 2020, 9:25 PM UTC

gambiting wrote: post #22

Hamuko wrote: post #14

Earlier quoted context omitted.

Is the program even available in the EU?

There's loads of authorized apple retailers and apple repair stores, even in countries which don't have any official Apple Stores. So there must be a certification program for those.

I'm not sure if the grandparent was getting to this, but sharing your client information with a 3rd party in the EU and/or for EU citizens is problematic w.r.t GDPR. You'd have to disclose to your client that you are sharing their data, why you are sharing, and get their informed consent.

Re: Apple expands independent repair program to Mac after US antitrust investigation

#27

Post by rasz » Mon, Aug 17, 2020, 9:26 PM UTC

rasz wrote: post #2

Just as a reminder, their phone "independent repair program" has you signing rights to your business away (you are forced to let apple audit you at any time, you have to share personal client data on all of your clients with apple. All of this not limited to Apple repair part of your business) for the right to: - remove battery / screen from client device - send battery / screen to Apple with all clients personal inf…

I forgot the best part - just like Apple Authorized, "independent repair program" prohibits you from performing ANY other repairs on Apple products, you can only do battery / screen replacement and thats it.

Btw Apple also doesnt give you any warranty on supplied parts.

Jessa Jones analyzing leaked IRP paperwork https://www.youtube.com/watch?v=OawkqCPi1LQ

Re: Apple expands independent repair program to Mac after US antitrust investigation

#28

Post by rasz » Mon, Aug 17, 2020, 9:31 PM UTC

snapetom wrote: post #13

Years later, and I've had a ton of problems actually finding an Independent Repair provider. As far as I can tell Apple does not actually maintain a directory, and it's left for local repair shops to market/advertise. The later, then is highly dependent on their Google ranking skills. I went to a local repair shop for years. I went in a third time in a year to change a battery on an iPhone 8. Each time they apologize…

Google adsense banned repair and data recovery from advertising on their platform "We need to discuss Google's anti-repair advertising discrimination." https://www.youtube.com/watch?v=nUBJ2LD-Dao

Re: Apple expands independent repair program to Mac after US antitrust investigation

#29

Post by TheBillyMania » Mon, Aug 17, 2020, 9:34 PM UTC

Reading the comments below, Apple is damned it they do and damned if they don’t.

Re: Apple expands independent repair program to Mac after US antitrust investigation

#30

Post by robin_reala » Mon, Aug 17, 2020, 9:35 PM UTC

tankenmate wrote: post #26

gambiting wrote: post #22

Earlier quoted context omitted.

There's loads of authorized apple retailers and apple repair stores, even in countries which don't have any official Apple Stores. So there must be a certification program for those.

I'm not sure if the grandparent was getting to this, but sharing your client information with a 3rd party in the EU and/or for EU citizens is problematic w.r.t GDPR. You'd have to disclose to your client that you are sharing their data, why you are sharing, and get their informed consent.

Consent is only one legal basis, but it’d be hard to argue that sharing their data for processing by Apple is legitimate interest, and the other non-consent bases don’t apply here.