Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

Post by TheSpiceIsLife » Mon, Aug 17, 2020, 2:53 AM UTC

wiredone wrote: post #262

smsm42 wrote: post #44

Amazon has been trying to play a parallel game for a while - from one side, they are a brand name store, with their own brands (Amazon Basics), they own loyalty club (Prime), and so on - they even own physical stores and a grocery chain now. On the other hand, they pretend to be a neutral marketplace that has no responsibility for any goods that are sold there and just renting out the space to independent sellers. It…

I’ve not experienced the neural marketplace element myself. They still have the A-to-Z guarantee and still have the best return and customer support policies in the game. I spend 10s off thousands of dollars a year and return anything I don’t like. Never had an issue with feeling like they had my back.

Post by zaarn » Mon, Aug 17, 2020, 4:22 AM UTC

radicality wrote: post #290

grawprog wrote: post #282

Earlier quoted context omitted.

>It's typical with most brick and mortar stores to be refused a return. I've never been refused a return on any product from any brick and mortar store store unless it was for something I was explicitly told was final sale or it was my own fault by losing the receipt or destroying the packaging or something. I even returned a $500 laptop to a Futureshop the day after getting it after dropping it off my lap onto the c…

So you damaged the item from your own carelessness and then returned it next day to get a new one? Why did they accept it? Mistakes happen, but why should the store be liable for this? Further, is this not fraud? This is reminding me of my friend who because of the work-from-home orders wanted a standing desk. He buys one, uses it everyday and then returns it a day before the last return day. He’s on his 5th one now.…

Post by Karishma1234 » Mon, Aug 17, 2020, 7:35 AM UTC

jarym wrote: post #9

Common sense. Amazon want to ‘own’ the customer relationship and go to great lengths to that end then it follows they will have to ‘own’ any liability too. Imagine you went into a retail store with a faulty product and they were to try fob you off saying you need to go to their supplier/wholesaler/manufacturer. It mostly doesn’t work that way thanks to most consumer protection laws in place.

Post by Ensorceled » Mon, Aug 17, 2020, 10:36 AM UTC

nucleardog wrote: post #347

Ensorceled wrote: post #174

Earlier quoted context omitted.

Now, imagine you are using Amazon.ca where many of the legitimate .com vendors aren't even there or are there and are price gouging or have massive shipping fees. Amazon.ca has become such a cesspool and so much worse in the past 6 months, I've just stopped buying from it.

Amazon.ca still fulfills a purpose for me... It’s AliExpress with faster shipping. If it’s something I’d consider buying from AliExpress but need it before 3 months from now, then I’ll go take a look on Amazon and pay a premium on the cheap Chinese stuff they sell to get it in a day or two. Anything else... like others are saying, major retailers or manufacturer direct are the way I go.

Post by jarym » Mon, Aug 17, 2020, 12:13 PM UTC

mianos wrote: post #342

jarym wrote: post #297

Earlier quoted context omitted.

Retailers will keep Product Liability Insurance and make sure their suppliers have the same for this very reason. When a claim arises there are 2 perspectives: 1. The customer only has to deal with the place they bought from. 2. Every merchant up the chain will have to go through their liability insurance to figure out who pays out. Consumer protection laws are this way for a reason and when they're respected they wo…

Is this a common thing in the US? I am from Australia and the cost for managing individual product returns is a cost of business, something you take into account when pricing. There is an insurance product called 'Product Liability', but it's to insurance against large payouts, not individual returns.