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Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

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Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#141

Post by HlessClaudesman »

ashtonkem wrote: post #12
jarym wrote: post #9

Common sense. Amazon want to ‘own’ the customer relationship and go to great lengths to that end then it follows they will have to ‘own’ any liability too. Imagine you went into a retail store with a faulty product and they were to try fob you off saying you need to go to their supplier/wholesaler/manufacturer. It mostly doesn’t work that way thanks to most consumer protection laws in place.

More specifically, the responsibility for chasing down the manufacturer for a refund is shifted onto the retailer, not the consumer.

Yes, and therefore the retailer is incentivised not to sell junk in the first place.

The problem with being an "everything store" is that everything also includes an overwhelming majority of crap, looking at you crappy "genuine sony" camera batteries that held about 10 minutes of charge, fulfilled by amazon.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#142

Post by jurip »

ratiolat wrote: post #119

So, I'm currently living in mainland Europe. Amazon UK (native English) will be out of EU in the near future. Given this article and also shady 'is this real thing or not - order and find out' - what would be a not shady general kind of store in the EU with native english? I'm ordering mostly books, but sometimes electronics. There's tons of e-shops. Telling apart which one is shady and which one is not is really dif…

This doesn't really answer your question, but Amazon DE offers an English UI option.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#143

Post by xxs »

jurip wrote: post #142
ratiolat wrote: post #119

So, I'm currently living in mainland Europe. Amazon UK (native English) will be out of EU in the near future. Given this article and also shady 'is this real thing or not - order and find out' - what would be a not shady general kind of store in the EU with native english? I'm ordering mostly books, but sometimes electronics. There's tons of e-shops. Telling apart which one is shady and which one is not is really dif…

This doesn't really answer your question, but Amazon DE offers an English UI option.

amazon.de is fine and the personal does speak English. More also it's the EU, hence free returns and no questions asked (by law) for 2 weeks. plus 2y warranty.

I can't say bad words about the EU version of amazon when it comes to customer service. Yes the counterfeit stuff is there but the free returns mitigate that.

To the grandparent poster: you wont be able to order e-books off the uk version... and would have to use .com one.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#144

Post by Legogris »

thaumasiotes wrote: post #17
ROFISH wrote: post #10

Earlier quoted context omitted.

Product had been listed on eBay: Yes Was stored in an eBay warehouse: No, eBay does not have warehouses. Had facilitated payment: Maybe, but eBay typically just links one Paypal account to another Paypal account. eBay does not actually touch the funds. (Paypal has been it's own separate company for awhile now.) Shipped it out in eBay packaging: Unless they're using a service, typically shipping is up to the eBay sell…

> Was stored in an eBay warehouse: No, eBay does not have warehouses. eBay used to have a service where you could take any random junk to their mall kiosk or a FedEx store and eBay would sell it on your behalf. That would pretty much require them to have warehouses. Is that service dead?

For international, they have GSP. It's different from Amazon in that sellers ship send items after completed order to eBay's shipping center, where it gets forwarded to the buyer. A nice thing for the buyer is that the predetermined price includes customs clearance fees.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#145

Post by amelius »

leoc wrote: post #135
furyg3 wrote: post #125

Earlier quoted context omitted.

There may be other reasons (legal) to not want to collect these metrics...

Repeating myself: https://news.ycombinator.com/item?id=19199343 > The classic "control fraud" https://en.wikipedia.org/wiki/Control_fraud strategy is to incentivise your subordinates to maximise revenues while "neglecting" to check that they aren't engaging in fraud to do it. Then you can protest your innocence when the fraud comes to light.

Would control fraud work in a company as big as Amazon? If you're that big, then there's a huge probability of a whistleblower or unhappy ex-employee exposing you.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#147

Post by Stratoscope »

stickfigure wrote: post #78
wtallis wrote: post #73

Earlier quoted context omitted.

Consignment stores and flea markets are for secondhand goods. Most of what is sold on Amazon is represented by Amazon as new rather than used.

This is not correct. There are plenty of subdivided retail marketplaces (with a single cashier) that sell new products. There's one here where I live in Winters (just north of SF), and I found them frequently in the midwest when I lived there. Merchants rent small blocks of space from the establishment; what they put on the shelves is really up to them. Yes, this is commonly secondhand goods. But not always. The shop…

You must be talking about Winters Collective?

I didn't know about it before, so I tracked it down and it sounds like such a nice place! I used to drive up and down 505 all the time visiting family in Oregon. It's been a while, but a stop in Winters will be in store for my next trip.

"a unique collection of vendors who work in partnership to market as a group and showcase the goods of several small businesses in one creative space."

https://winterscollective.com/

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#148

Post by [deleted] »

bitcoinbutter wrote: post #55
siruncledrew wrote: post #48

Long-term, it would be good business sense for Amazon to address the counterfeit issue to remove the bad actors from their platform to stay in good standing with consumers so people continue to use their platform and purchase items without worry about getting scammed. Short-term, at least one idea to fix this is to implement more stringent checks/QA with their FBA policies. Do more stringent verification of imported…

It's crazy to me that if I want to buy Ray Ban sunglasses off Amazon, I am routed by default to random third party sellers. I have purchased these once before and I'm almost positive that I received a fake product. How can I know for sure though? How does Amazon know for sure? Since that experience I have looked at Amazon in a different light, and I've realized how difficult it is to source name brand products with c…

[deleted]

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#149

Post by rodgerd »

amelius wrote: post #145
leoc wrote: post #135

Earlier quoted context omitted.

Repeating myself: https://news.ycombinator.com/item?id=19199343 > The classic "control fraud" https://en.wikipedia.org/wiki/Control_fraud strategy is to incentivise your subordinates to maximise revenues while "neglecting" to check that they aren't engaging in fraud to do it. Then you can protest your innocence when the fraud comes to light.

Would control fraud work in a company as big as Amazon? If you're that big, then there's a huge probability of a whistleblower or unhappy ex-employee exposing you.

When Wells Fargo set incentives that were impossible to meet without defrauding customers, yes, they got caught. They fired thousands of tellers.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#150

Post by b112 »

freeone3000 wrote: post #139
Wowfunhappy wrote: post #20

Earlier quoted context omitted.

I keep seeing these complaints on HN... Is co-mingling a bigger problem in some regions, or have I just gotten consistently lucky? Or maybe I'm a sheep and haven't noticed? In all honesty, I would appreciate an excuse to stop using Amazon, because the amount that I buy from them compared to any other store makes me uncomfortable. But the co-mingling thing just hasn't come up for me...

Co-mingling with counterfeits seems to not be present in Canada - most merchants don't want to deal with filling out customs forms, FBA barely exists here, and most items sold on Amazon.ca are either sold by the manufacturer or by Amazon.ca. still a ton of unknown brands doing self-sales, but you're at much less risk of counterfeits so far.

Eh? I run into FBA all the time on .ca.

It is rarer than on .com, I agree there, but barely exists seems inaccurate.

What does annoy, are all the reshippers which charge sometimes even 10x more for a product. 4x the price is typical.

All they do is list a product on .ca, from .com, and wait for an order. Then they buy from .com, receive amd reship.

Amazon just seems so shady. Sneaky. As if their entire platform is geared to allow others to deceive.

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