Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

californiaglobe.com

Post reply on HN
Print view View original

111–120 of 386 posts

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#111

Post by AnssiH »

stickfigure wrote: post #69
ineedasername wrote: post #45

Earlier quoted context omitted.

Actually in my experience Amazon has always provided prompt and satisfactory customer service. I'm not talking about the sort of issue in this article of course, but just the normal things: Returns, billing problems, charging me for home pickup on two different returns I'm making at the same time instead of just once... I've never had one of these common place customer service issues that wasn't solved quickly & to m…

Hmmm. I recently ordered an item (pack of quicklinks) and the package itself arrived with a hole in it and no product (looks like the bubble-envelope seam failed). After clicking around on Amazon's website, the closest way to solve this was "return because of missing items" and they seem to still want me to ship back the original item (which is obviously impossible). The replacement was shipped quickly, but I have no…

AFAIK the correct way to solve empty-package-received is contacting customer service: Help => Need more help? => Contact Us => Contact Us.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#112

Post by heavyset_go »

technofiend wrote: post #86
xoxoy wrote: post #60

Shopping on Amazon has become unbearable for like 95% of categories these days. The experience is like rummaging through some shady tourist market with a dozen stall owners trying to scam you. The pricing is all whack with lots of counterfeits that have gamed the ranking and review systems. It’s just not worth trying to filter and find things that are actually competitively priced and sold directly by Amazon. Have no…

Sadly Walmart is the same. So far Target does not allow third party sellers so they're my go to for anything I need to guarantee is legitimate. That or the manufacturer's website if they happen to sell direct. Amazon's heyday has (IMHO) come and gone as a seller of anything but their own brands.

> Sadly Walmart is the same

You can filter out third party sellers on Walmart's website and just buy what Walmart sells.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#113

Post by heavyset_go »

fxtentacle wrote: post #104
Exuma wrote: post #91

Earlier quoted context omitted.

As someone with 2200 purchase on amazon over the last several years, you're definitely wrong. I have to use every trick up my sleeve to not get pure hot alibaba trash. It USED to be that amazon best seller items were good at least, and now those are an absolute trash garbage fest as well too. Go try to buy a strainer, charger, literally any appliance, anything, and tell me you get good results.

I recently bought Amazon's best seller hot oil frier. When we turned it on, the cheap thin metal of it bent from the heat so that the hot oil dripped on the floor. Turns out it was straight from a Chinese noname brand but marked as "sold by Amazon" on the website. When I tried to refund it, they told me that Amazon had just purchased the items for resale and that I should contact the original manufacturer for warrant…

Report this to your state's Attorney General, they usually have a consumer protection division.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#114

Post by heavyset_go »

bitcoinbutter wrote: post #55
siruncledrew wrote: post #48

Long-term, it would be good business sense for Amazon to address the counterfeit issue to remove the bad actors from their platform to stay in good standing with consumers so people continue to use their platform and purchase items without worry about getting scammed. Short-term, at least one idea to fix this is to implement more stringent checks/QA with their FBA policies. Do more stringent verification of imported…

It's crazy to me that if I want to buy Ray Ban sunglasses off Amazon, I am routed by default to random third party sellers. I have purchased these once before and I'm almost positive that I received a fake product. How can I know for sure though? How does Amazon know for sure? Since that experience I have looked at Amazon in a different light, and I've realized how difficult it is to source name brand products with c…

> Since that experience I have looked at Amazon in a different light, and I've realized how difficult it is to source name brand products with confidence.

This has been a solved problem for any legitimate business. The only other place I've seen such lack of quality control were at flea markets, which doesn't say anything good about Amazon.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#116

Post by fxtentacle »

Exuma wrote: post #107
fxtentacle wrote: post #104

Earlier quoted context omitted.

I recently bought Amazon's best seller hot oil frier. When we turned it on, the cheap thin metal of it bent from the heat so that the hot oil dripped on the floor. Turns out it was straight from a Chinese noname brand but marked as "sold by Amazon" on the website. When I tried to refund it, they told me that Amazon had just purchased the items for resale and that I should contact the original manufacturer for warrant…

Yes, I actually quite literally fear for my life from factory chemicals or defects. A few years ago I saw a charger that was amazon's "best seller" and it had tons of 1 star reviews of peoples houses catching on fire...

I once ordered a USB charger from Amazon that said you needed to have 3m of empty space in every direction to avoid the fire risk. I just wondered how anyone could satisfy that and put the charger into a wooden cupboard. Maybe I should revise that decision now :/

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#117

Post by fxtentacle »

heavyset_go wrote: post #113
fxtentacle wrote: post #104

Earlier quoted context omitted.

I recently bought Amazon's best seller hot oil frier. When we turned it on, the cheap thin metal of it bent from the heat so that the hot oil dripped on the floor. Turns out it was straight from a Chinese noname brand but marked as "sold by Amazon" on the website. When I tried to refund it, they told me that Amazon had just purchased the items for resale and that I should contact the original manufacturer for warrant…

Report this to your state's Attorney General, they usually have a consumer protection division.

They did give in and give me a refund eventually. It's just that I was surprised by their laissez-faire attitude that their topseller was some random no-name factory in China.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#118

Post by donatj »

vkou wrote: post #95
stickfigure wrote: post #78

Earlier quoted context omitted.

This is not correct. There are plenty of subdivided retail marketplaces (with a single cashier) that sell new products. There's one here where I live in Winters (just north of SF), and I found them frequently in the midwest when I lived there. Merchants rent small blocks of space from the establishment; what they put on the shelves is really up to them. Yes, this is commonly secondhand goods. But not always. The shop…

When I buy a widget from Amazon, I'm not actually getting a widget from some particular merchant on Amazon. I'm getting a widget that was pulled out of a co-mingled inventory box at some Amazon warehouse. Amazon owns the entire shopping experience, end-to-end. They run the website. They design the website. They handle payments. They advertise the items ("Customers who bought Foo also bought Bar"). They handle shippin…

That’s not entirely true. Some sellers keep their stock in amazons warehouse but others, I believe most, drop ship their items themselves.

Like 12 years ago I used to build stock/cart systems for said drop shippers.

Re: Amazon Liable for Defective Third-Party Products Rules CA Appellate Court

#119

Post by ratiolat »

So, I'm currently living in mainland Europe. Amazon UK (native English) will be out of EU in the near future. Given this article and also shady 'is this real thing or not - order and find out' - what would be a not shady general kind of store in the EU with native english? I'm ordering mostly books, but sometimes electronics.

There's tons of e-shops. Telling apart which one is shady and which one is not is really difficult. Amazon used to be trustworthy in my eyes and that feeling has faded.

Post reply on HN