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G Suite Doesn't Let You Contact Support Until Logged In. Locked Out = Stuck

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Re: G Suite Doesn't Let You Contact Support Until Logged In. Locked Out = Stuck

#131

Post by cutemonster »

toast0 wrote: post #118
cortesoft wrote: post #61

Earlier quoted context omitted.

Would you be ok if this law allowed a company to charge for the support request? Like, $50 to have a human review your dispute?

How about I deposit $50, if they agree it's their fault, they give me the $50 back and fix it. If they don't agree it's their fault, they keep the $50 and fix it. If they don't agree there's a problem, I get $40 back. If they keep my $50 and I still think they're wrong, an appeal process is available, etc.

Good idea!, or something nearby / a bit similar.

Sort of an insurance, for getting help if locked out

Re: G Suite Doesn't Let You Contact Support Until Logged In. Locked Out = Stuck

#132

Post by antoinealb »

mimimi31 wrote: post #127
chipsa wrote: post #115

Earlier quoted context omitted.

That works for TOTP 2FA on your phone. But most hardware tokens have an internal seed that's immutable.

Isn't that just the enterprise ones? I've been using personal hardware TOTP tokens[1][2] like this for years, where you can set the seed yourself using NFC. [1] https://www.token2.com/shop/category/programmable-tokens [2] https://www.protectimus.com/protectimus-slim-mini

I think they meant hardware in the sense of U2F tokens like Yubikeys, not TOTP based ones.

Re: G Suite Doesn't Let You Contact Support Until Logged In. Locked Out = Stuck

#133

Post by irishsultan »

seniorgarcia wrote: post #60
throwaway324343 wrote: post #33

Earlier quoted context omitted.

There is a MFA reset process that requires a notary and what not. Wouldn't be an issue for the average Joe but since I've moved 3 times since signing up for AWS, I'm not sure which address they need and not even sure I can procure sufficient documents with those addresses on them.

I don't get this. You lost your MFA backup and you can not proof who you are and somehow this is amazons fault. What are you complaining about exactly?

Blaming him instead of Amazon would make sense if Amazon allowed you to have an MFA backup, or recovery codes.

Re: G Suite Doesn't Let You Contact Support Until Logged In. Locked Out = Stuck

#134

Post by notyourday »

cortesoft wrote: post #61
fivre wrote: post #49

we're getting to the point where the only reasonable answer is to regulate this, as the tech giants have well demonstrated that their only concern is to do the bare minimum trust & safety work that's beneficial to their business. users are an afterthought at best. if you provide identity services to more than 100k people or w/e, you need to have a defined dispute process, served by humans with the power to do shit, w…

Would you be ok if this law allowed a company to charge for the support request? Like, $50 to have a human review your dispute?

Yes, and if they (the company) are wrong, then the customer automatically gets several hundred times the amount.

Re: G Suite Doesn't Let You Contact Support Until Logged In. Locked Out = Stuck

#135

Post by x0x0 »

mimimi31 wrote: post #127
chipsa wrote: post #115

Earlier quoted context omitted.

That works for TOTP 2FA on your phone. But most hardware tokens have an internal seed that's immutable.

Isn't that just the enterprise ones? I've been using personal hardware TOTP tokens[1][2] like this for years, where you can set the seed yourself using NFC. [1] https://www.token2.com/shop/category/programmable-tokens [2] https://www.protectimus.com/protectimus-slim-mini

The problem with totp is it's really just a second password. It eg doesn't protect you from phishing in the way that a yubikey does.

Re: G Suite Doesn't Let You Contact Support Until Logged In. Locked Out = Stuck

#136

Post by seniorgarcia »

irishsultan wrote: post #133
seniorgarcia wrote: post #60

Earlier quoted context omitted.

I don't get this. You lost your MFA backup and you can not proof who you are and somehow this is amazons fault. What are you complaining about exactly?

Blaming him instead of Amazon would make sense if Amazon allowed you to have an MFA backup, or recovery codes.

I use Authy to backup my MFA codes, this works fine for amazon.

When I switched providers and phone at the same time I used my billing address as well as my CC to confirm my change in billing address.

Ensuring I can proof who I am is my responsibility.

Re: G Suite Doesn't Let You Contact Support Until Logged In. Locked Out = Stuck

#137

Post by seniorgarcia »

irishsultan wrote: post #133
seniorgarcia wrote: post #60

Earlier quoted context omitted.

I don't get this. You lost your MFA backup and you can not proof who you are and somehow this is amazons fault. What are you complaining about exactly?

Blaming him instead of Amazon would make sense if Amazon allowed you to have an MFA backup, or recovery codes.

You are responsible to ensure your identity. Make sure you backup your 2FA codes.

You can try and shift the responsibility but why would they be responsible for your shit?

Re: G Suite Doesn't Let You Contact Support Until Logged In. Locked Out = Stuck

#138

Post by BrandoElFollito »

jasonv wrote: post #37
BrandoElFollito wrote: post #23

Earlier quoted context omitted.

Where in the world are you to have banks which promote fraud? In my country (France) you can call your bank, declare that a fraud is going on and it then becomes their problem. They will usually issue you a new card and call it a day.

Not necessarily true for this case. I had a problem with a [very well known US-based bank] credit card where a re-curring monthly charge that I wanted stopped.. wouldn't be stopped by the bank because I had authorized the recurring charge at the outset. Bank told me to contact the entity charging me, and when I said I couldn't reach them (which was true) and they didn't respond via their support channels, bank said I…

In France this is not possible - you usually have a button on the bank web page to stop your authorized charges on the spot.

It is then up to you and the entity which wants to charge you to settle the case, but the bank will not issue the money.

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