Also, sometimes the cheese is Gouda. When the cheese is Gouda, it is the cheese of customer service, and the job of the person standing above the maze it to identify if there is Gouda and where it is. But sometimes the cheese is Emmenthaler, and when the cheese is Emmenthaler, then there is a rule† that the Gouda manager and the Emmenthaler manager must share the cheese or else by finding maze paths that don't connect directly to each other immediately but eventually do connect get
more Gouda than Emmenthaler or vice versa, in which case they take all the cheese, and you can see now that this might possibly be the most least helpful analogy ever constructed to make a point on a message board ever.
I promise it is all love with me and this comment.
Without employing any additional analogies, I believe I can respond to your underlying point by suggesting that in a well-managed organization, one President or CEO can structure roles such that everyone is clear about the business value they provide and can manage their effort accordingly. This requires that you be careful about who you hire, what roles you create, and how you scale the company.
It does not however require that you not scale your company past 20 people.
That strategy, however, will not work in the (bad) kind of Silicon Valley startup that grows by buying Pasteurized Processed Product Managers. Your CS reps need to know what "service" means and how your specific customers perceive and value it. That can be hard to do. Thus, some companies probably do need management structures.
† Though only in the US edition that Rio Grande publishes, not the original German game