Earlier quoted context omitted.
>It seems one could even argue that Google's focus on algorithmic rather than human solutions is a kind of harmful ideology It's the kind of ideology that you often find in people who think they are smarter than everyone else.
As someone who is in a similar domain / company, no one knows how to do this at planet scale unless you narrow it down to a very short list (which is typically very large sums of money). My back of napkin math from another comment: I work in a similar space and it is significantly complex and expensive to do this. Back of the napkin math - * Lets say on average customers contact Google support once a year for each pr…
A possible solution would be to charge for support for people who get paid by you, although it probably creates a whole host of other problems too that would be difficult to balance. Also competition so those same people have someone else to go to.