Earlier quoted context omitted.
>It seems one could even argue that Google's focus on algorithmic rather than human solutions is a kind of harmful ideology It's the kind of ideology that you often find in people who think they are smarter than everyone else.
As someone who is in a similar domain / company, no one knows how to do this at planet scale unless you narrow it down to a very short list (which is typically very large sums of money). My back of napkin math from another comment: I work in a similar space and it is significantly complex and expensive to do this. Back of the napkin math - * Lets say on average customers contact Google support once a year for each pr…
However, more importantly: going in with a "we need to support this" mindset alters incentives. Suddenly, useless error messages and lacking documentation aren't okay any more.
A different approach to solve the issue, if it even exists at that scale: make them pay for it. If you want service, pay $10. That's more than enough cover Google's cost and it's cheap for anyone that really requires service because e.g. their account has been locked, or Google's systems have disabled ads on their site. At the same time, it's expensive enough that you don't get flooded with "why do you show me those videos on the front page?" requests.