Datadog releases Incident Management, Profiler, Error Tracking, and more

though tbf, i don't think there is any other way to do apm in nodejs

Yes.... We originally switched to Datadog because we were looking for New Relic alternative, ran across them, signed up for a trial, liked it, the end.

But then like....18 months later we got contacted by our brand new "account manager", who pestered us into a conference call (a bad start!), and then exhibited a simply amazing lack of knowledge of us, our history with Datadog, our current plan and usage, how we're using Datadog, what features we are already using, what features we might find useful, what features Datadog is planning on adding, what features Datadog already has, or indeed, literally anything else about the company they allegedly worked for or the product they were apparently trying to sell.

I was literally telling this sales person "hey, I see you have this feature; it costs a bit more money, but it might solve a problem we have, can you explain to us why we should give your company more money for this feature", and we got so sidetracked trying to explain to the sales person how their own product worked that we never actually got an answer. And that was that; never heard from them again.

I really like Datadog, but it was easily the most frustrating and confusing experience I've ever had talking to a sales person. "Hey, you guys just posted a news article saying Datadog now solves problem X, we have problem X, can you explain how we can give you money in exchange for solving problem X?" Apparently not!

Still love the product, but man, my interactions with them have not been great. (Other than the one disasterous meeting with our account manager, we also have had mixed luck talking to support. They solved the problem eventually, but both times it ended up taking way, WAY more back and forth to get to the bottom of it than I would have expected.)

I don't know about this person, but my name is pretty unique

Enter it into Google and my (former) home number is a click away. And it's only former because I don't have a home phone anymore

There are services that round up all this information and link it that I'm sure sales people would use as well

Agreed. NewRelic blew it with us. Simple questions and they always wanted a conference call and never actually answered the questions. We checked out DataDog and explained I was happy with the list prices and please don’t bother me. So far so good.

The only Datadog feature announcement I look forward to is "we've solved our stability issues!".

I am sick of playing the "is our infrastructure or Datadog's on fire?" game at 3 AM whenever I'm on call. I can only imagine the firefighting their engineering teams are dealing with, but for what you pay, I expect better.