71–80 of 138 posts
>What does Google expect customers to do here? https://support.google.com/a/contact/admin_no_access To the OP ( 'HelloThur ), this is the answer to your most immediate question. I found it here: https://news.ycombinator.com/item?id=17120223 > Greetings. This is Alex Diacre here from G Suite Support. This has been flagged for my team and we’re looking into it. If any G Suite customer has trouble accessing their accoun…
Somebody must have used my domain to sign up for a Microsoft Teams something for some reason and NOBODY in my company can find out who or how. Microsoft is absolutely unhelpful in this regard, trying to activate our domain for Office Teams or whatever. Microsoft says it's for "security" reasons; but as CIO of a 50+ person org I should have some override on that in the event of erroneous signups.
I don't even need to access old content because none of us has used the service at all. Just delete the old domain. For all I know it was a troll signup.
I've since just forced my team to use Google Docs/Sheets because Microsoft is being so unhelpful that they won't even let us give them money, lol.
>What does Google expect customers to do here? https://support.google.com/a/contact/admin_no_access To the OP ( 'HelloThur ), this is the answer to your most immediate question. I found it here: https://news.ycombinator.com/item?id=17120223 > Greetings. This is Alex Diacre here from G Suite Support. This has been flagged for my team and we’re looking into it. If any G Suite customer has trouble accessing their accoun…
That’s a url worth copying into a password manager...
Source: worked on the G Suite Support team for several years.
A one time use recovery passwords you can generate(or are compelled to) in case you lose access or are locked out seems like a better option, I believe mega.nz & live.com do that, if it is available with google, it wasn't obvious to me. I love Google's rational of locking people out. I have pop3/imap access to an old secondary gmail account, but whenever I try to log in by the browser, it locks me out and asks me to…
Earlier quoted context omitted.
That’s a url worth copying into a password manager...
Just to be clear, OP is factually incorrect. You can contact support using the above link if you are locked out. Source: worked on the G Suite Support team for several years.
Earlier quoted context omitted.
Would you be ok if this law allowed a company to charge for the support request? Like, $50 to have a human review your dispute?
Allowing companies to charge their customers $50 to resolve account access issues would only give companies an incentive to make 'mistakes' so they can earn $50 by spending a few minutes 'fixing' the error. Customers shouldn't be billed to fix mistakes that aren't their fault. In a functioning market, money is supposed to flow away from faults, not towards them.
Currently because the volume of bogus support requests is so enourmously high, and the fraud attempts also very high - the cost to properly do something like handle account lockout requests properly (on the scale of billions of users) would be EXTREMELY high.
Google is actually pretty clear for consumer accounts, if you lock yourself out your content is lost and they suggest setting up a new account.
Cell phone companies do handle this, you can do things like sim swaps etc with a real person - but you are usually paying $50 - $100 per MONTH with them. And even there plenty of folks have complained of having 2FA codes stolen as a result of this convenience.
If they could charge $50 or $100 to provide paid support (a situation that is actually very COMMON at the enterprise level) for at least some people this will be worth doing. Then the business case is there to staff / resource etc the fix.
Currently, with youtube / gmail etc, the revenue per user is so low it will NEVER make economic sense to have humans dealing with an account.
But keep on banning paid support and you'll keep on getting no support.
Google isn't the only one. Somebody must have used my domain to sign up for a Microsoft Teams something for some reason and NOBODY in my company can find out who or how. Microsoft is absolutely unhelpful in this regard, trying to activate our domain for Office Teams or whatever. Microsoft says it's for "security" reasons; but as CIO of a 50+ person org I should have some override on that in the event of erroneous sig…
I kinda wish you could do like google analytics makes you do to validate your URL (add a DNS record)
I had this same issue with CloudFlare. Lost access to my email account. Had my CloudFlare username + password, but CloudFlare insisted that I verify with my email since I was trying to log in from a new IP (it wasn't a new IP, but maybe they time out after a few months?). No way to make progress. Can't use support if you don't have an account. Tried making a separate account, so I could at least open tickets. Their t…
I had a similar experience. I like making distribution lists with the company name, so cloudflare@domain.com. I suspect something in their system thinks these are test emails and I could never receive any email. I couldn't verify my email and I couldn't log in to contact support. I eventually emailed them, but they basically responded to login and get support, which was never going to happen since I wasn't receiving…
Then again, if there were emails I've not been getting from them, I would be none the wiser.
I wouldn't be surprised if many people do username+cloudflare@gmail.com, so excluding it outright would be really silly.
"Our technology is so sophisticated even we can't handle it. But that's your problem, isn't it?.. We don't care, we don't have to." https://vimeo.com/355556831