51–60 of 138 posts
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FWIW this is why it's a good idea to have two MFA mechanisms. If you can afford it I recommend getting 2 hardware tokens, and storing them separately (you can leave one in your computer, hard to lose).
That's a great plan, but AWS notably doesn't support multiple hardware u2f devices. They've been sitting on the ask for about 7 years https://forums.aws.amazon.com/thread.jspa?threadID=137055
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I've had the exact same issue with Amazon. I had prime. Suspected suspicious activity. It's been 6 months without resolution. I just created another account but I've been calling in every day since. There is no escalation, I keep getting told the same thing: We have no power, we just submit the form to the Account Specialists. You should be called back in 24 hours. I've not once received a call back. My old account i…
I'm so fucking pissed about this. I signed up for AWS with a personal Amazon.com shopping account. Enabled 2FA, lost the token. I can care less about the AWS account but no longer can I change my password on the shopping account I've had for 10 years.
In fact you were likely logged out in the first place due to policies set by your organization.
Earlier quoted context omitted.
FWIW this is why it's a good idea to have two MFA mechanisms. If you can afford it I recommend getting 2 hardware tokens, and storing them separately (you can leave one in your computer, hard to lose).
That's a great plan, but AWS notably doesn't support multiple hardware u2f devices. They've been sitting on the ask for about 7 years https://forums.aws.amazon.com/thread.jspa?threadID=137055
This had become somewhat of the standard for 2FA in recent years.
Someone created a G Suite trial for a domain I own. There was no option for me to contact Google to tell them I did not create the trial account and do not want it, since all contact options required me to be logged into the trial account I did not create :)
The problem is, I don't have an account. I don't even live in an area where I could have an account. I've contacted them multiple times and they cannot find my email address in their system. They've escalated it, had engineering teams look into it, etc. Nobody knows how/why I'm getting emails.
If I was in a bad mood, I'd report them to the FTC -- the fines of $16k per email would be an enormous amount by now since this has been happening for 8 years.
But, I mention it because some of us here create system that send emails and we need to remember to always create a way for the user to self delete or at least some kind of audit system for finding that email address in a system later.
Oh ya, for about a year I've been getting someone's electricity bill from India too. Again, there's no way to unsubscribe, and worse I don't speak the language so my attempts to contact them have made no progress. Thankfully, it's easy to create email rules to dump these emails before I even see them.
Learn to embrace the pain.
Having been an administrator for a Google business account in the past (and not a small one either) I can state from experience that if your problem doesn't have something to do with advertising or search, you are a distant (incredibly distant) third on Google's priorities. And search is a pretty distant second from advertising. Google is majority an ad company, that's what motivates them and it shows in their lacklu…
As a counterpoint: I’ve found the GCP paid support to be excellent, but that’s when spending thousands to millions of dollars a month. (Although the $150/month option was also very good when I used it.)
He tried to fill in the form on his Android phone to get the decision reviewed, but when he hit submit it just showed an error.
He persevered, and after approximately half a year the form worked and he got access to his account again this summer!
It's a travesty that normal people have no way to get a fair treatment by the FAANGs when it comes to support. I hope some consumer ombudsman could put a stop to this
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Wow, didn't expect this post to blow up like this. For reference, I have no 2FA, nor did I lose my corporate device. I've always accessed it through a web browser, never through a mobile, therefore when it asks me to verify with my corporate mobile device, I do not know what device it is referring to.
Which device did you use when Google first asked you to verify your phone number? Your personal cell phone maybe?
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And there is zero support to help you fix the problem.
There is a MFA reset process that requires a notary and what not. Wouldn't be an issue for the average Joe but since I've moved 3 times since signing up for AWS, I'm not sure which address they need and not even sure I can procure sufficient documents with those addresses on them.