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G Suite Doesn't Let You Contact Support Until Logged In. Locked Out = Stuck

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Re: G Suite Doesn't Let You Contact Support Until Logged In. Locked Out = Stuck

#21

Post by rckoepke »

alasdair_ wrote: post #18
EricE wrote: post #15

Having been an administrator for a Google business account in the past (and not a small one either) I can state from experience that if your problem doesn't have something to do with advertising or search, you are a distant (incredibly distant) third on Google's priorities. And search is a pretty distant second from advertising. Google is majority an ad company, that's what motivates them and it shows in their lacklu…

As a counterpoint: I’ve found the GCP paid support to be excellent, but that’s when spending thousands to millions of dollars a month. (Although the $150/month option was also very good when I used it.)

Indeed, I've found GCP support to be excellent. And honestly, even Google One support over the phone has been pretty decent quality.

Re: G Suite Doesn't Let You Contact Support Until Logged In. Locked Out = Stuck

#23

Post by BrandoElFollito »

adoxyz wrote: post #2

Similar issue if you cancel your GSuite account. I cancelled my account and was still billed for it, but now there's no way to contact support since I don't have an active billing account.

Where in the world are you to have banks which promote fraud?

In my country (France) you can call your bank, declare that a fraud is going on and it then becomes their problem.

They will usually issue you a new card and call it a day.

Re: G Suite Doesn't Let You Contact Support Until Logged In. Locked Out = Stuck

#24

Post by jandrese »

heavymark wrote: post #12
adoxyz wrote: post #2

Similar issue if you cancel your GSuite account. I cancelled my account and was still billed for it, but now there's no way to contact support since I don't have an active billing account.

If you cancelled your account and you were still being charged, did you reach out to your credit card company to let them know about the fradulent charges? They should be able to block billing on their end, once they contacted google's billing to verify you cancelled your account.

Yeah, this seems like the obvious next step. No need to worry about ruining your account's standing if you've already closed it, and the chargeback should hopefully alert someone at Google to look into your status.

Just don't try to use that card number to sign up for any other Google product.

On the other hand, that charge might just be the outstanding balance when you cancelled, so it might be legit.

Re: G Suite Doesn't Let You Contact Support Until Logged In. Locked Out = Stuck

#25

Post by wolco »

zxcvbn4038 wrote: post #8

This is the part where you have to launch a campaign to shame Google on social media or know someone on the inside to get your situation resolved. When you do get back in my advice is to enable multiple 2FA factors as that seems to streamline the account recovery case.

I wish a service existed.

Re: G Suite Doesn't Let You Contact Support Until Logged In. Locked Out = Stuck

#26

Post by Diederich »

acheron wrote: post #16

"Our technology is so sophisticated even we can't handle it. But that's your problem, isn't it?.. We don't care, we don't have to." https://vimeo.com/355556831

Thanks, quite relevant though over 40 years old.

This is a pretty accurate representation of how people felt about the phone company back then. Being able to easily talk to people all over the world was amazing and the technology was appreciated. However, still prior to the mandatory breakup in the early 1980s, customer service was often a bit of a joke.

Re: G Suite Doesn't Let You Contact Support Until Logged In. Locked Out = Stuck

#27

Post by jandrese »

amrktrack wrote: post #4

does the account have 2FA?

He said he set up 2FA and then lost the "corporate device" providing it.

This is why you always set up backup codes. The 2FA is doing its job here keeping the account safe from someone who doesn't have the token, which unfortunately is the account holder.

Re: G Suite Doesn't Let You Contact Support Until Logged In. Locked Out = Stuck

#28

Post by rckoepke »

heavymark wrote: post #12
adoxyz wrote: post #2

Similar issue if you cancel your GSuite account. I cancelled my account and was still billed for it, but now there's no way to contact support since I don't have an active billing account.

If you cancelled your account and you were still being charged, did you reach out to your credit card company to let them know about the fradulent charges? They should be able to block billing on their end, once they contacted google's billing to verify you cancelled your account.

I'd consider this an absolute method of last resort for any of the large integrated providers like Amazon/Google/etc. There are reports where people have done seemingly legitimate chargebacks and while they get their money back, they also get all their myriad accounts closed that are associated with Amazon and new accounts made with work emails/etc also get closed.

Chargebacks seem to be appropriate when you truly no longer want to do any future business at all with a particular company - it might not be limited to just "G suite" or "GCP", or "AWS" or "Amazon", but the whole conglomeration.

Obviously YMMV, I'm sure people have had divergent experiences with this. I've always personally been able to get things resolved eventually through chat/email/phone, but I trust that not everyone has the same luck I do.

Re: G Suite Doesn't Let You Contact Support Until Logged In. Locked Out = Stuck

#29

Post by adoxyz »

jandrese wrote: post #24
heavymark wrote: post #12

Earlier quoted context omitted.

If you cancelled your account and you were still being charged, did you reach out to your credit card company to let them know about the fradulent charges? They should be able to block billing on their end, once they contacted google's billing to verify you cancelled your account.

Yeah, this seems like the obvious next step. No need to worry about ruining your account's standing if you've already closed it, and the chargeback should hopefully alert someone at Google to look into your status. Just don't try to use that card number to sign up for any other Google product. On the other hand, that charge might just be the outstanding balance when you cancelled, so it might be legit.

Yeah that's what's really annoying, I can't contact support to figure out if the charge is legit or not. So I can either eat the cost or file a charge back and potentially deal with a bigger fallout on my other accounts that I have with Google. It's a shitty situation either way.

Re: G Suite Doesn't Let You Contact Support Until Logged In. Locked Out = Stuck

#30

Post by adoxyz »

BrandoElFollito wrote: post #23
adoxyz wrote: post #2

Similar issue if you cancel your GSuite account. I cancelled my account and was still billed for it, but now there's no way to contact support since I don't have an active billing account.

Where in the world are you to have banks which promote fraud? In my country (France) you can call your bank, declare that a fraud is going on and it then becomes their problem. They will usually issue you a new card and call it a day.

I can call my CC company and declare fraud and get the money back and a new card, but then I'd have to update all other accounts that use that specific CC and it's a shitty experience.

Being able to at least email google support would resolve this.

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