Earlier quoted context omitted.
It is not just about red tape, it is about corruption. Govt. Employees in India join the Govt job only for "alternative" revenue ( bribes ). This process is usually handled by "agents" who knows how much these govt employees expect and provide "easy" services to whoever wants to get shit done. To take an example a simple thing like driving license takes couple of months to get if one is planning not to involve an age…
It must become simple for a bribery captured in evidence to be prosecuted. This is anarchy otherwise.
All they do is - keep silence. If you understand the cues and pay up yourself, your work will be done otherwise you can keep waiting forever.