>The missing piece of the puzzle
>the software was compromised by domestic terrorists and the threat was real
The missing piece to me is that she says, specifically, that it was under attack by white supremacists.
If you know anything about WS types, they are profoundly anti-intellectual. Anyone who has the technical chops to compromise software would almost certainly be labeled a secret jew/antifa/etc. Frankly I find "white supremacists threatening to hack my unreleased federal platform" as absurd as Budweiser claiming mormons are going to steal their trade secrets.
Perhaps the reason her zeal was encountered with groans is not that she is brave and strong but rather because she made a mistake, and now procedure requires people to go through tedious motions. They groan because in the public sector they can't simply sack her for incompetence. From what she writes of Matt's response, she completely misinterprets things like this all the time.
I posit that this is a natural reaction of ordinary people to a woman who is simply not capable of interpreting reality correctly. No doubt the FBI will agree, and she will claim they are some secret sympathizers. Her boss is an idiot, the fbi are secret terrorists, the list will pile high to the sky. People like her live their whole lives never encountering reality.