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How to build great products (2013)

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Re: How to build great products (2013)

#21
I like the three bucket model. I work on a programming language and we talk about it in terms of:

1. Differentiators. ("Gamechangers" in the article.)

2. Tablestakes. ("Showstoppers".)

3. Niceties.

I like "tablestakes" because it describes the presence of the feature and not its absence. Also, a betting metaphor implies that this is a moving target. The tablestakes can be raised on you if all your competition adds some beloved feature. When Dart first launched, non-nullable types would have been a differentiator. Now it's tablestakes.

Languages are interesting because you have a very limited budget for differentiators. Users have a finite appetite for novelty in programming languages, so you have to spend that wisely on a small number of very compelling features.

The third "niceties" category is interesting. Those are features that please existing users but are not compelling enough to attract new ones. There is an argument that you should not focus on those if you are trying to grow your userbase since by definition they aren't compelling enough to attract new users.

But I believe they can be important for growth. Shipping features that bring joy to existing users can help turn those people into your product's evangelists and, especially in programming languages, you really need that.

Re: How to build great products (2013)

#22

Seriously, who are these people who believe that sales alone can fix everything or building a great product alone can change their life? Everyone, and I mean literally every human being I have interacted with on this topic have assured me of the difficulty, complexity, and multifaceted-ness, of what it takes to get something going from ideation to profit, either through their fear of stepping into this territory of e…

"Sales fix everything" is a shortcut for "There are many experienced people who can help fix most problems your company is currently struggling with, and if you give them lots of money they will help you win.". You can throw money at most issues in HR, retention, brand, marketing, government issues, customer support, engineering speed, infrastructure. Of course, it is possible to hire stupid people who will hurt you, but we can assume basic competence on behalf of the successful entrepreneur and that she can find competent helpers.

In business, if you have a product nobody wants, you generally fail. If you have no means of capitalizing your company, you generally fail. But if you turn the product into a money-printing machine, you will resolve other problems with enough iterations. Sales momentum does not make your startup immortal but sets the company on a better trajectory than another startup with amazing culture, great passion, but no customers/revenue.

Re: How to build great products (2013)

#23
post #22

Seriously, who are these people who believe that sales alone can fix everything or building a great product alone can change their life? Everyone, and I mean literally every human being I have interacted with on this topic have assured me of the difficulty, complexity, and multifaceted-ness, of what it takes to get something going from ideation to profit, either through their fear of stepping into this territory of e…

"Sales fix everything" is a shortcut for "There are many experienced people who can help fix most problems your company is currently struggling with, and if you give them lots of money they will help you win.". You can throw money at most issues in HR, retention, brand, marketing, government issues, customer support, engineering speed, infrastructure. Of course, it is possible to hire stupid people who will hurt you,…

I've also seen companies that are such a complete mess and have such terrible product that they should just die fix everything with sales.

I worked for one that (on average) spend 950 euro to sell a 1000 euro product that isn't worth 5 euro. (It was extra "funny" since I just gave up trying to "sell" a similar vastly superior product for free. "Suspiciously cheap" was my potential clients verdict 99% of the time. After all, from all angles, every day of the week, they were offered the same product for 1000 euro!) I never sold anything working there but that was perfectly normal.

Re: How to build great products (2013)

#24
post #7

The iPhone example is frankly laughable. Try selling a smartphone without copy/paste and with subpar vocal quality if you're not Apple . People will throw it in your face.

If it is also a razor, a piratebox and a sex toy you can get away with crappy voice q.
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