Live data from Hacker News

New Relic changes business model, open-sources agents and instrumentation

thenewstack.io

21–30 of 40 posts

Re: New Relic changes business model, open-sources agents and instrumentation

#21
post #8

I might be mistaken, but I thought they open source their agents in the early days?

Didip! Long time - I'm back at NR as of a month ago after 5yrs away.

We did have all the agent code out in the open but it was more "source available" than it was open source. You could see what was happening but not build on it and use it for your own nefarious purposes as you can now.

Re: New Relic changes business model, open-sources agents and instrumentation

#22
post #5
post #3

It's stupid that it was closed source in the first place. The valuable stuff is on the server side. This is not really anything exciting, if they open sourced their servers, that would be very interesting.

I agree, but they might have been scared that someone wrote a NewRelic compatible server.

I think this is probably less relevant today - after a certain size the "moat" for an observability company starts to be their existing customer base. If NR works with everything and everything works with NR it's much harder to make a case that you should continue adding alternatives to your observability stack.

- opinions expressed here are exactly those of a misguided employee with too much time on his hands and not those of said employee's corporate overlord, if you take any of my nonsensical rambling as investment advice you do so at your own peril. I regularly gamble all of my rupees away on coinflip games in Zelda.

Re: New Relic changes business model, open-sources agents and instrumentation

#23
post #3

It's stupid that it was closed source in the first place. The valuable stuff is on the server side. This is not really anything exciting, if they open sourced their servers, that would be very interesting.

While I do not condone the use of the s-word here I understand the sentiment and I am also glad to see that they've open sourced them, however belated the decision.

With regard to opening the servers I've actually just now submitted a request to give all of hacker news direct access to the infrastructure via SSH. I'll let you know what they say.

- I work at NR, my words are terrible and unfit for any purpose but especially investment advice. If you read them and make bad decisions this paragraph is designed to prevent me from going to Martha-Stewart-jail. I hear they have tennis but I quite like choosing my own clothing.

Re: New Relic changes business model, open-sources agents and instrumentation

#24

they have let the agents stagnate and are hoping to unleash some free code from frustrated customers

Stagnant seems like an overstatement given 500 commits on one of the agents alone in the last month. There is surely a way to criticize without devaluing the unread contributions of literally hundreds of developers.

I personally am much more motivated by seeing customers encouraged to add support for their favorite libraries and frameworks than scoring their sweet free codes, but I suppose there is potentially a sinister motive behind everything in life... like open source.

Re: New Relic changes business model, open-sources agents and instrumentation

#25
post #7

Sadly that’s not what is keep our customers off New Relic. They don’t care that much about open source agent, but they do care about where the server is. I understand the it’s not triviel to develop, but there is still a huge underserved marked for on-premise APMs, and those you can buy aren’t nearly as good as New Relic. Alas developing non-saas software is not exactly en vogue

I've had some success convincing anti-cloud (cloud reticent?) companies by pointing to things like FedRAMP compliance: "You know how hard it is to get ______ compliance? Your data is probably safer there..." kind of conversations.

I'm sure your mileage will vary but in my not so humble opinion companies that are still trying to cling to their aging fleet of servers are making pretty poor business decisions. I think this internet stuff is catching on.

- I work at NR, these questionable opinions are mine and not those of my employer though I might have stolen them from my friend Vicky who yells about software a lot. Don't buy stock because I typed some words on a webpage that's ridiculous, also maybe don't buy stock period. Buy bitcoin it's the new pet rocks.

Re: New Relic changes business model, open-sources agents and instrumentation

#26

> In what New Relic executives described as adjusting to a “sea change” in open source adoption Am I missing something or did this statement strike anyone else as wildly bizarre? I feel like open source has been the default for the client side agents and libraries of SaaS products for 10 years. Microsoft, once the strongest opponent of open source, changed its tune like 5+ years ago. What could possibly be the “sea c…

I've mostly worked for companies that were all in on things like open source and cloud my entire career, but it's easy to forget that there are huge companies that just recently replaced their tape drives.

If I were to guess at the "sea change" discussed herein I'd say it's probably the explosion of tech around Kubernetes and the CNCF, as that created a very sudden and urgent need for better observability tooling.

- I typed these words all by myself and they are not official New Relic words, you can tell because they're not terribly well-formed and they aren't surrounded by logos and trademarks and buzzwords. Using the haphazardly spewed opinions of strangers on the internet as investment advice is a really, really terrible idea; like "open source is a virus" level of bad. Don't do it.

Re: New Relic changes business model, open-sources agents and instrumentation

#27
post #9

I love NewRelic, but their pricing always baffled me. When we added it to our QA, UAT, and Staging envs, they started wanting to bill us as if we had 3x as many "production" environments. I had to explain on a call that it doesn't make sense that environments that get .0001% of the production traffic are billed at the exact same price. Basically punishing us for having a more mature SDLC. We also run our infrastructu…

I've long preferred New Relic as well - it always seemed the most natural to use; the information that was important was easy to find. Some other APM's didn't even seem to be recording accurate metrics, but ones that did were still more difficult to navigate.

I've also had some issues with New Relic - constant problems with metric names exploding. Individual unique urls that saw especially high traffic routinely ended up getting their own unique metric name until new metric name creation would get locked. This would be despite us explicitly naming requests through the sdk.

All that said, the biggest reason I still use them is because we're still on some ancient pricing that's a fraction of their current (up until now) pricing. Our rep's been bugging me to get on a call about "renewal" but if our price is going to go up 5-10x I'm moving.

Re: New Relic changes business model, open-sources agents and instrumentation

#28

> In what New Relic executives described as adjusting to a “sea change” in open source adoption Am I missing something or did this statement strike anyone else as wildly bizarre? I feel like open source has been the default for the client side agents and libraries of SaaS products for 10 years. Microsoft, once the strongest opponent of open source, changed its tune like 5+ years ago. What could possibly be the “sea c…

I've mostly worked for companies that were all in on things like open source and cloud my entire career, but it's easy to forget that there are huge companies that just recently replaced their tape drives. If I were to guess at the "sea change" discussed herein I'd say it's probably the explosion of tech around Kubernetes and the CNCF, as that created a very sudden and urgent need for better observability tooling. -…

Open source was taking over enterprises long before k8s. There was OpenStack, Hadoop, and obviously Linux itself has been widely adopted since before New Relic’s founding (2008).

Arguably micro services have increased the need for observability tooling, but even that “sea change” is years long in the tooth. Sure large enterprises are slow to adopt such trends, but it’s been happening and is hardly a sudden shocking development.

Maybe I’m just being pedantic or nit picky, but it does seem extra worrisome when the executives for a struggling company say something that sounds dramatically out of touch.

Re: New Relic changes business model, open-sources agents and instrumentation

#29
post #8

I might be mistaken, but I thought they open source their agents in the early days?

Didip! Long time - I'm back at NR as of a month ago after 5yrs away. We did have all the agent code out in the open but it was more "source available" than it was open source. You could see what was happening but not build on it and use it for your own nefarious purposes as you can now.

Jonan! Long time indeed.

Well, I am glad that they are all open sourced now. It’s a good decision.

Re: New Relic changes business model, open-sources agents and instrumentation

#30

Earlier quoted context omitted.

I've mostly worked for companies that were all in on things like open source and cloud my entire career, but it's easy to forget that there are huge companies that just recently replaced their tape drives. If I were to guess at the "sea change" discussed herein I'd say it's probably the explosion of tech around Kubernetes and the CNCF, as that created a very sudden and urgent need for better observability tooling. -…

Open source was taking over enterprises long before k8s. There was OpenStack, Hadoop, and obviously Linux itself has been widely adopted since before New Relic’s founding (2008). Arguably micro services have increased the need for observability tooling, but even that “sea change” is years long in the tooth. Sure large enterprises are slow to adopt such trends, but it’s been happening and is hardly a sudden shocking d…

"Open source was taking over enterprises long before k8s"

True, also not related to the point I was trying to make. Executives tend to be handwavey and vague sometimes but I'm pretty sure the "sea change" they're talking about in this case is about containerization and the rapid evolution of open source projects in that space, many of them related to observability. Kubecon had 500 attendees in 2015 and 12,000 in 2019. It's hard to deny that the popularity of that community will sway popular opinion about what technologies to embrace moving forward. I think (and again, I am guessing as I have exactly zero information that the public does not have) that New Relic and other companies are in part making decisions like this because it's becoming clear they will be left behind if they don't, and quickly.

I bet the first post-covid Kubecon will have 20k attendees and be taken over by the execs and VCs who've realized that's where the devs are, just in time for the devs to stop going and start the next thing á la reInvent. Wish I had gone before it blew up.

I also feel like "struggling" is a bit of an overstatement for a company with a $4B market cap, but maybe that's just me. I'm sure most FAANG4LYFers look at that like a lemonade stand.

Post reply on HN