Data isn't just being collected from your phone, it's being used to score you
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Re: Data isn't just being collected from your phone, it's being used to score you
#2I remember once being in a branch of HSBC trying to sort out a loan. I saw on the screen for my account they had a score of something like "customer behaviour", which was like 54 something.
I had drunkenly called HSBC and ended up ranting at the person on the phone a few times (lost cards etc) so I think this was a rating of how well behaved I was towards their staff.
The manager I was speaking to changed his tone fairly quickly after that screen came up!
So this is nothing new, but I guess the scale and opportunities for data points are new.
Although, having said that, a lot of marketing based scoring data is woefully inaccurate. I was once responsible for distributing a data set to company clients which covered interests and personal info for all UK population.
Not only was most of the data about my dad wrong, the things that were accurate were years out of date.
My information didn't exist. A colleague's email was completely wrong. Indicated he liked going on holiday but had never been outside of the UK.
So these scores might be useless anyway.
edit: got rid of "even if they exist".
Re: Data isn't just being collected from your phone, it's being used to score you
#3I remember once being in a branch of HSBC trying to sort out a loan. I saw on the screen for my account they had a score of something like "customer behaviour", which was like 54 something. I had drunkenly called HSBC and ended up ranting at the person on the phone a few times (lost cards etc) so I think this was a rating of how well behaved I was towards their staff. The manager I was speaking to changed his tone fa…
It very well might be garbage data but if companies are acting on that data it’s still highly problematic. Maybe even worse than if the data were accurate.
Re: Data isn't just being collected from your phone, it's being used to score you
#4I remember once being in a branch of HSBC trying to sort out a loan. I saw on the screen for my account they had a score of something like "customer behaviour", which was like 54 something. I had drunkenly called HSBC and ended up ranting at the person on the phone a few times (lost cards etc) so I think this was a rating of how well behaved I was towards their staff. The manager I was speaking to changed his tone fa…
Useless, but being used. A divining rod in the hands of people deciding the big steps in your life.
Re: Data isn't just being collected from your phone, it's being used to score you
#5People are complex. If some piece of code is used to predict my employability based on my facial expressions, there's not much to add. It's already as bad as it gets: you can't say/write anything non vanilla in public because 10 years later some HR snooping app will analyze the sentiment on the post and outright reject you. And we all kind of blindly walking into this no questions asked.
Re: Data isn't just being collected from your phone, it's being used to score you
#6Article title: Data isn't just being collected from your phone [...]
I skimmed the article and there's little mention of phone data collection. There's one mention of insurers using phones to collect driving data, but that's it. I was expecting some vast surveillance network using your phone to score you.
Re: Data isn't just being collected from your phone, it's being used to score you
#7I remember once being in a branch of HSBC trying to sort out a loan. I saw on the screen for my account they had a score of something like "customer behaviour", which was like 54 something. I had drunkenly called HSBC and ended up ranting at the person on the phone a few times (lost cards etc) so I think this was a rating of how well behaved I was towards their staff. The manager I was speaking to changed his tone fa…
I've had a similar experience. Had access to a dataset about which many breathless articles were written when it was leaked/breached a couple years later. Was able to find very little data on family members in the set and what was there was quite stale.
Re: Data isn't just being collected from your phone, it's being used to score you
#8I remember once being in a branch of HSBC trying to sort out a loan. I saw on the screen for my account they had a score of something like "customer behaviour", which was like 54 something. I had drunkenly called HSBC and ended up ranting at the person on the phone a few times (lost cards etc) so I think this was a rating of how well behaved I was towards their staff. The manager I was speaking to changed his tone fa…
Shouldn't you be able to demand an explanation of how that score was calculated under GDPR? I'm really curious as to what it means now!
Re: Data isn't just being collected from your phone, it's being used to score you
#9I feel like the Chinese style social score system won't have enough support in government for most countries, but we'll receive a decentralized version anyway through corporate overreach.
Also, it's always amusing to arrive at an article about data collection and be greeted by this: https://i.imgur.com/d4Z4sdd.png
Re: Data isn't just being collected from your phone, it's being used to score you
#10I remember once being in a branch of HSBC trying to sort out a loan. I saw on the screen for my account they had a score of something like "customer behaviour", which was like 54 something. I had drunkenly called HSBC and ended up ranting at the person on the phone a few times (lost cards etc) so I think this was a rating of how well behaved I was towards their staff. The manager I was speaking to changed his tone fa…
Shouldn't you be able to demand an explanation of how that score was calculated under GDPR? I'm really curious as to what it means now!
I'm betting it was just a rating out of 10 the person answering the phone did after each call.