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When a customer refunds your paid app, Apple refunds its 30% cut [edited]

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Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#531

Post by metafunctor »

tomduncalf wrote: post #525
elliottkember wrote: post #512

I was mistaken in my original (now deleted) tweet and have been corrected by a few people Apple does not keep the 30% commission on a refund the refund happens as you’d expect. I don’t know where I got the idea that it worked the way I thought it did This was a follow-up by the tweet's author. https://twitter.com/twolivesleft/status/1288625617873694721?...

Ah good to know. Will email the mods here to see if they can delete/amend this post.

Moments ago, I stepped in to a discussion and corrected some angry people still spreading this misinformation.

My thought was to ask HN editors to run some kind of a correction post, because these angry people had learned of this “fact” here but never saw the follow-up comments. Since @twolivesleft already has a correction post up on Twitter, I just posted that on HN instead.

It remains to be seen if this post does well on HN. I'm afraid it won't, because personal embarrassment isn't quite as fun to spread as anger against billion-dollar companies.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#532

Post by dhsysusbsjsi »

xuki wrote: post #527
Vervious wrote: post #520

Earlier quoted context omitted.

Misinformation really does spread like wildfire. Even with the number of naysayers on Hacker News we still seemed to have had a lapse in critical thinking. I've been wanting to get into research on the study of the spread of tweets like this. Anyone have pointers for reading material?

I have sold apps on the App Store for a decade now, and I have to admit I did believe the original tweet. I was going to go through the financial reports during the weekend to verify, but the initial reaction was “of course they would do this, it’s Apple”.

The fact this tweet is so believable says something about how poorly Apple has been treating its developers the last decade.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#533

Post by ShinTakuya »

jmull wrote: post #200
rconti wrote: post #173

Earlier quoted context omitted.

Now I'm more confused. I get why it "should" be $140 but I have no idea where the $90 came from.

I think the previous posted got confused. Should be like: You make three sales of $100 each. One is returned. You get $70 + $70 + $70 - $100 = $110. Apple gets $30 + $30 + $30 - $0 = $90. That is, you get $70 for each purchase but lose $100 for each refund. Apple gets $30 for each purchase and loses $0 for each refund. Apple has real costs for each transaction and the refund is not really its problem so it makes sens…

Yeah I guess that's a clearer way of explaining it. I thought that part of the explanation was clear but re-reading it, I can see that was the main point that was being missed by the person I responded to.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#534

Post by SahAssar »

Spivak wrote: post #513
SahAssar wrote: post #418

Earlier quoted context omitted.

You really think there is nothing in the app store that can be called malware?

So in response to a tightly controlled store where it’s hard but not impossible to publish malware you want the way forward to make it easier?

I just asked the parent if they thought it was really impossible.

But personally, yes. I think controlling your own device is more important, so there should be a way to sideload apps.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#536

Post by 1337shadow »

xuki wrote: post #527
Vervious wrote: post #520

Earlier quoted context omitted.

Misinformation really does spread like wildfire. Even with the number of naysayers on Hacker News we still seemed to have had a lapse in critical thinking. I've been wanting to get into research on the study of the spread of tweets like this. Anyone have pointers for reading material?

I have sold apps on the App Store for a decade now, and I have to admit I did believe the original tweet. I was going to go through the financial reports during the weekend to verify, but the initial reaction was “of course they would do this, it’s Apple”.

Not an Apple user nor developer, but damn, 30% seems above reasonable ...

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#537

Post by mr_toad »

dhsysusbsjsi wrote: post #532
xuki wrote: post #527

Earlier quoted context omitted.

I have sold apps on the App Store for a decade now, and I have to admit I did believe the original tweet. I was going to go through the financial reports during the weekend to verify, but the initial reaction was “of course they would do this, it’s Apple”.

The fact this tweet is so believable says something about how poorly Apple has been treating its developers the last decade.

Or it just says something about confirmation bias.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#538

Post by tomduncalf »

metafunctor wrote: post #531
tomduncalf wrote: post #525

Earlier quoted context omitted.

Ah good to know. Will email the mods here to see if they can delete/amend this post.

Moments ago, I stepped in to a discussion and corrected some angry people still spreading this misinformation. My thought was to ask HN editors to run some kind of a correction post, because these angry people had learned of this “fact” here but never saw the follow-up comments. Since @twolivesleft already has a correction post up on Twitter, I just posted that on HN instead. It remains to be seen if this post does w…

I upvoted your post of his correction, thanks!

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#539

Post by FriendlyNormie »

rattray wrote: post #462
hn_check wrote: post #413

Earlier quoted context omitted.

Which sources would those be? Someone linking to preliminary text of Apple's refund policy when they were forming the app store in 2009? Because that is meaningless. Apple takes back exactly what they gave the developer. There are zero sources demonstrating otherwise (and the source of this links a basic sales chart -- guess what, that doesn't prove his point whatsoever). There are literally a half dozen developers r…

cc @dang

No post body was provided.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#540

Post by rattray »

xvector wrote: post #480
rattray wrote: post #462

Earlier quoted context omitted.

cc @dang

He is caustic but not wrong. If anything, this story should be taken down. It’s factually incorrect and even the tweet in the link has been deleted.

Calling people idiots without citing sources is really unproductive. If you're right, cite sources, so folks can be educated. Trusting a random hn user who doesn't back up their claims is something even @hn_check would scoff at.
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