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When a customer refunds your paid app, Apple refunds its 30% cut [edited]

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Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#11

Post by ryanlol »

bronzeage wrote: post #8

App stores need heavy regulations. It's not only Apple but Google and even steam to a small extent. Apple is of course the biggest offender as they heavily guard their monopoly with code signing enforcement. This shouldn't have been legal. They are the very definitions of predatory competition squashing monopolies.

Why do app stores need separate regulations?

> They are the very definitions of predatory competition squashing monopolies.

But they aren’t, this is a rather competitive space.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#12

Post by monkey26 »

This is unfortunate. I recently searched the App Store for “ssh tunnel” and Prompt 2 came up. I bought it without much thought as I heard about.

Now I should have done my research but it doesn’t support tunneling or I couldn’t figure out. Some research told me that no iOS ssh client will. So I requested a refund and got it.

In this case I think the blame was on Apple. Not the author of the app.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#13

Post by sp332 »

lolsal wrote: post #5

Apple is taking a cut for providing the store itself, distribution, visibility, SDKs/frameworks, etc. Why would they refund 30%?

Because if someone refunds the app, the visibility was ineffective and the frameworks are not going to be used.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#14

Post by ebg13 »

samfisher83 wrote: post #3
jbob2000 wrote: post #2

Well yeah, I still need to pay shipping for amazon to send me a product even if I need to return it because it's broken. I would have no product to return if I did not pay for the shipping to receive the product. Apple would justify that 30% being non-refundable by saying "you would have never had that client to refund if you did not give us that 30%". They did their job, they got you the client, you were the one who…

Except apple's marginal cost like 0.

Marginal cost is often not a good way to evaluate things.

A person who focuses only on marginal cost will say "It only took you an hour to make that" while discounting the decades of training it took to be able to.

A person who focuses only on marginal cost will say "I could have made this at home" while discounting the reasons why they didn't.

Prices relate to provided value, not just cost.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#15

Post by glofish »

lolsal wrote: post #5

Apple is taking a cut for providing the store itself, distribution, visibility, SDKs/frameworks, etc. Why would they refund 30%?

Perhaps the refund is caused by the store itself? Is it inconceivable that the distribution, visibility and framework caused the customer to misjudge the product?

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#16

Post by the_jeremy »

jbob2000 wrote: post #2

Well yeah, I still need to pay shipping for amazon to send me a product even if I need to return it because it's broken. I would have no product to return if I did not pay for the shipping to receive the product. Apple would justify that 30% being non-refundable by saying "you would have never had that client to refund if you did not give us that 30%". They did their job, they got you the client, you were the one who…

I don't usually have to pay shipping with Amazon, so that doesn't make sense.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#17

Post by [deleted] »

onion2k wrote: post #10
lolsal wrote: post #5

Apple is taking a cut for providing the store itself, distribution, visibility, SDKs/frameworks, etc. Why would they refund 30%?

Why would they refund 30%? Because they can afford it, and it's the right thing to do both ethically and morally.

[deleted]

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#18

Post by oliverx0 »

Seems fair to me. Apple provided with you a service and charged your for it. It is a cost associated with distributing / developing your product. Why should Apple be responsible for refunding you? It was not their fault that the customer decided their money back.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#19

Post by dawnerd »

gregoriol wrote: post #4

Not saying it's exactly the same situation, but Stripe keeps their fees when you refund a payment

It’s pretty common across the board. 30% is really high for sure, but payment processors gotta get paid at some point.

I think Apple should split the fee up. Make a portion what they charge for processing payments and the rest their commission.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#20

Post by glofish »

samfisher83 wrote: post #3
jbob2000 wrote: post #2

Well yeah, I still need to pay shipping for amazon to send me a product even if I need to return it because it's broken. I would have no product to return if I did not pay for the shipping to receive the product. Apple would justify that 30% being non-refundable by saying "you would have never had that client to refund if you did not give us that 30%". They did their job, they got you the client, you were the one who…

Except apple's marginal cost like 0.

That is not the right reason to refund. Price should have nothing to do with marginal costs.

it has to do with who is being made to carry the cost, and the griefing that can occur that way. Not worth the trouble IMHO.

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