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I’ve been pondering migrating away from Dropbox. I guess I won’t migrate to Google Drive then.
Where are you migrating to? Dropbox's new client is absolutely terrible - an in-your-face resource hog trying to upsell constantly. But from a reliability perspective, Dropbox is absolutely great as long as you don't let it trick you into enabling their automatic offloading "feature" (hello corrupt all-NUL files!). But of the main choices, the quality/reliability ordering really is: dropbox, icloud drive, one drive,…
little side question, whats with these support forums that almost never have real employees answering but have community 'support specialists' that never answer the question and only tell you to use the feedback forms but beg for props on their answers. I don't get it.
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Google support forums are terrible. Every time there is a missing feature (I usually find it in Google Spreadsheet) or a bug, the corresponding entry in the support forum would be answered with some pretext of why said feature will never be supported.
Isn't being strict about what features you add the core of good product management? (Doesn't apply to bugs I guess.) Explaining it to users is a nice bonus.
Sometimes that means minimalism. Sometimes it means that you have ease of use. Sometimes you realize that your users are actually not your customers, and you need to make the product attractive to the customers, not the users. That way lies madness and enterprise sales.
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Keeping an operation like Google going forward at that scale going is not a job for talentless hacks,
How about humorless hacks? ;-) I used to work at google too, it was fun. I heard they don't do the memegen TGIF (or Thursday) variants anymore.
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Please share the email address (use a throwaway account) so that everyone can do it as well. Otherwise it's pointless.
No, I’m sorry I cannot do that, for me that would be doxxing. I work for a government contractor and have access to a databases of executive contact information. I think if you spent a little time with a search engine you might be able to accomplish the same thing otherwise.
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When I read the recommended response in thread you linked, I just feel like they're acknowledging the feature doesn't exist and suggesting to use Send Feedback as a potential avenue to increase the chance that the feature gets implemented. It may be that important features are missing, but I don't think the forum mods can do anything about that and the reply didn't seem rude to me.
That’s a failure on Google’s part. If feedback forum mods can’t also influence the roadmap, that’s a missed opportunity. Even if it’s as simple as having 50 votes on the bug tracker, there should be some way for forum mods to synthesize and share feedback to the dev team for what to build. I personally hate how there’s never a feedback loop on these posts noting how a change was made. Microsoft is pretty bad about th…
The mods on the support forums who make it sound like basic functionality missing from their product is your own fault for not submitting some kind of ticket deserve the gaslighting prize of the year for each of the last 5 years. They don't even have an option to show you how much space folders take up, when they charge you based on space usage. https://support.google.com/drive/thread/3970069?hl=en
Google support forums are terrible. Every time there is a missing feature (I usually find it in Google Spreadsheet) or a bug, the corresponding entry in the support forum would be answered with some pretext of why said feature will never be supported.