Live data from Hacker News

Garmin services and production go down after ransomware attack

zdnet.com

81–90 of 232 posts

Re: Garmin services and production go down after ransomware attack

#81

A close relation of mine got sick back country hiking and needed to text for someone to meet at a rendezous just this week using Garmin's texting services - I hope that this doesn't last long, I'd hate to think of what would happen if he'd tried to ask for help today. Edit: Looks like Garmin 'Explore' is still up, so maybe it'd still be OK.

I think the Inreach sat services operate on the iridium network. They don't sync with or connect to Garmin Connect based on my experiences.

Re: Garmin services and production go down after ransomware attack

#82
post #6

Their products are designed to work offline. Despite the cloud being down I have full local functionality right now. (Though I can't see my history, surprised they don't cache that locally). Last year when I did a 9-day canoe trip with no cell phone reception, all of my Garmin gear worked flawlessly (wearables, navigation devices, and their offline map app). Can't say the same about my friends iWatches/fitbits or eve…

What about their Inreach products, which are designed for backcountry SOS emergency calls to search and rescue? That certainly needs a network.

From my understanding it doesn't rely on the internet or Garmin servers. I believe it was called Iridium satellite network. It needs to work anywhere on the planet. It is a separate subscription based service.

Re: Garmin services and production go down after ransomware attack

#83

Earlier quoted context omitted.

What about their Inreach products, which are designed for backcountry SOS emergency calls to search and rescue? That certainly needs a network.

From my understanding it doesn't rely on the internet or Garmin servers. I believe it was called Iridium satellite network. It needs to work anywhere on the planet. It is a separate subscription based service.

[deleted]

Re: Garmin services and production go down after ransomware attack

#84
post #50
post #7

Earlier quoted context omitted.

Of course there isn't any guarantee that at some point, some marketing manager won't decide to break that.

It seems unlikely, Garmin is a very engineering led company. At least it was when I worked there 10 years ago! Part of that engineering focus is an insane attention to the BOM, and to support(call center) and warranty (returns & repairs) costs. I think both of these things make it unlikely that Garmin will add a cellular modem to start tracking otherwise unconnected devices.

> Part of that engineering focus is an insane attention to the BOM

Do they develop their own ASICs?

Re: Garmin services and production go down after ransomware attack

#85
post #64

Earlier quoted context omitted.

I can't alter a watch face - i.e. alter the fields displayed. I'm not wanting to download a new face, just alter one already download and present in the app and on the watch, or alter any data fields around specific activities. I get syncing to any 3rd party service is clearly totally out unless I manually transfer the .fit file via USB and I understand why this would need their servers, although it would be good if…

There is absolutely no reason for requiring an internet connection for basic features such as setting an alarm or the 12/24h time format. I contacted Garmin customer support and they replied with corporate PR stuff, not answering my questions. I sold the watch a couple weeks later, won't buy Garmin again.

On my Garmin 935 I can set an alarm directly on the device without using the mobile app.

Re: Garmin services and production go down after ransomware attack

#86
post #6

Their products are designed to work offline. Despite the cloud being down I have full local functionality right now. (Though I can't see my history, surprised they don't cache that locally). Last year when I did a 9-day canoe trip with no cell phone reception, all of my Garmin gear worked flawlessly (wearables, navigation devices, and their offline map app). Can't say the same about my friends iWatches/fitbits or eve…

I was give a garmin vivofit 3 as a gift and was soured by the fact that I had to create an account and log in to set the time.

I've been very slowly working on a fork of gadgetbridge[1] to support the vivofit 3 for a while now and can successfuly set the time with no account!

1: https://github.com/mjsir911/gadgetbridge

Re: Garmin services and production go down after ransomware attack

#87

The internet-of-things that aren't really your things strikes again. When will manufacturers learn that their hardware should function even if their services are down? The whole account/subscription tacked on for no apparent reason thing is highly irritating, and Garmin is actually better than most.

Yes the Garmin Connect mobile app ought to be able to do a lot more without a server connection. But in fairness to Garmin they don't charge subscription fees. After you buy a device you can use the service for free.

Re: Garmin services and production go down after ransomware attack

#88
post #12

Has anybody tried to reverse engineer garmin's bluetooth protocols? I often want to buy one of their smartwatches but the idea of having to install proprietary software on my phone kind of puts me off. I'd love to write my own software but I don't have any experience doing bluetooth RE.

I've actually done extensive work with reverse engineering garmin's bluetooth protocol for setting the time on my vivofit 3 watch without making an account!

It's mostly shambled together stuff but I have a wireshark plugin that works pretty good for the few pieces it supports

https://github.com/mjsir911/GarminBLE

I started this project with no bluetooth experience either, it's definitely been a lot of learning.

Let me know if you are interested in continuing / working on this, might give me a nudge to get back on it.

Re: Garmin services and production go down after ransomware attack

#89
post #25

I am happy I am still able to run, even with their services down. But I found no comments on the internet at all about the reason of the incident.

If you run, but you don’t post it to strava, did you even run? /s

Well you can still manually upload the FIT file to Strava.

Re: Garmin services and production go down after ransomware attack

#90

A close relation of mine got sick back country hiking and needed to text for someone to meet at a rendezous just this week using Garmin's texting services - I hope that this doesn't last long, I'd hate to think of what would happen if he'd tried to ask for help today. Edit: Looks like Garmin 'Explore' is still up, so maybe it'd still be OK.

I think the Inreach sat services operate on the iridium network. They don't sync with or connect to Garmin Connect based on my experiences.

That's good to know, and reassuring.
Post reply on HN