Garmin services and production go down after ransomware attack • Hacker News Board

Re: Garmin services and production go down after ransomware attack

#21

Post by TheWindUpPirate » Thu, Jul 23, 2020, 12:51 PM UTC

I wonder what the root cause is? They've just tweeted that the outage is also affecting call centres and their ability to receive email. [0]

I'm glad their stuff is designed with zero connectivity in mind. Just slightly irked that my history isn't cached on my phone.

[0] - https://twitter.com/GarminUK/status/1286279863217926144

Re: Garmin services and production go down after ransomware attack

#22

Post by reaktion » Thu, Jul 23, 2020, 1:01 PM UTC

Molpot wrote: post #19

barbegal wrote: post #13

Earlier quoted context omitted.

You can just get the activity files off the watch via USB if that would work for you. https://support.garmin.com/en-GB/?faq=Ht3ZP52Kju075uKvqTqu99...

Thanks but it doesn't, I want a watch to keep track of my swimming training, I'm afraid using USB connectors would make the watch less waterproof.

I use a vivoactive 3: it has combination usb/charging port[1] that's completely waterproof and designed to be used while swimming. I believe most garmin watches share the same port design.

[1] https://www8.garmin.com/manuals/webhelp/vivoactive3/Shared/G...

Re: Garmin services and production go down after ransomware attack

#23

Post by montebicyclelo » Thu, Jul 23, 2020, 1:04 PM UTC

Molpot wrote: post #19

barbegal wrote: post #13

Earlier quoted context omitted.

You can just get the activity files off the watch via USB if that would work for you. https://support.garmin.com/en-GB/?faq=Ht3ZP52Kju075uKvqTqu99...

Thanks but it doesn't, I want a watch to keep track of my swimming training, I'm afraid using USB connectors would make the watch less waterproof.

They tend not to put standard USB in the watch, but connections like this: https://media.dcrainmaker.com/images/2014/06/IMG_3109_thumb....

Re: Garmin services and production go down after ransomware attack

#24

Post by ytch » Thu, Jul 23, 2020, 1:05 PM UTC

https://www.ithome.com.tw/news/139004

(I'm not sure if it's reliable)

This Taiwanese tech site says because of virus, IT system and production line are down for two days according to insider.

they claim it might be ransomware.

Re: Garmin services and production go down after ransomware attack

#25

Post by jdechko » Thu, Jul 23, 2020, 1:10 PM UTC

pietromenna wrote: post #5

I am happy I am still able to run, even with their services down. But I found no comments on the internet at all about the reason of the incident.

If you run, but you don’t post it to strava, did you even run? /s

Re: Garmin services and production go down after ransomware attack

#26

Post by [deleted] » Thu, Jul 23, 2020, 1:12 PM UTC

paozac wrote: post #9

exabrial wrote: post #6

Their products are designed to work offline. Despite the cloud being down I have full local functionality right now. (Though I can't see my history, surprised they don't cache that locally). Last year when I did a 9-day canoe trip with no cell phone reception, all of my Garmin gear worked flawlessly (wearables, navigation devices, and their offline map app). Can't say the same about my friends iWatches/fitbits or eve…

Do they? Last Garmin product I had was a Vivosmart HR: an internet connection and a Garmin connect account was required to change basic settings such as the display orientation. And there was no way to disable syncing.

[deleted]

Re: Garmin services and production go down after ransomware attack

#27

Post by christoph » Thu, Jul 23, 2020, 1:14 PM UTC

danielbln wrote: post #2

For many many hours already, including SSO, their webshop, and all of Garmin connect. The devices can't sync anymore, the mobile apps are all but useless and Garmin has yet to comment on any of this. Yikes.

It's made me realise how crazy reliant my Garmin watch is on their infrastructure. I went onto the app this morning to try and alter a watch face I already have downloaded, which should totally be configurable through just the mobile app alone. Why the hell does it need to talk to Garmin's servers to let me do this? It should just be possible through the app alone, without needing any involvement from Garmin's servers.

Re: Garmin services and production go down after ransomware attack

#28

Post by Molpot » Thu, Jul 23, 2020, 1:16 PM UTC

montebicyclelo wrote: post #23

Molpot wrote: post #19

Earlier quoted context omitted.

Thanks but it doesn't, I want a watch to keep track of my swimming training, I'm afraid using USB connectors would make the watch less waterproof.

They tend not to put standard USB in the watch, but connections like this: https://media.dcrainmaker.com/images/2014/06/IMG_3109_thumb....

Nice, I didn't know that, thanks for telling me!

Re: Garmin services and production go down after ransomware attack

#29

Post by sithlord » Thu, Jul 23, 2020, 1:16 PM UTC

Molpot wrote: post #19

barbegal wrote: post #13

Earlier quoted context omitted.

You can just get the activity files off the watch via USB if that would work for you. https://support.garmin.com/en-GB/?faq=Ht3ZP52Kju075uKvqTqu99...

Thanks but it doesn't, I want a watch to keep track of my swimming training, I'm afraid using USB connectors would make the watch less waterproof.

A good chunk of their watches are designed for triathalons, and if im not mistaken pretty much all use the same (proprietary) usb.

They are all perfectly waterproof. (Current owner of a forerunner 945)

Re: Garmin services and production go down after ransomware attack

#30

Post by Molpot » Thu, Jul 23, 2020, 1:17 PM UTC

reaktion wrote: post #22

Molpot wrote: post #19

Earlier quoted context omitted.

Thanks but it doesn't, I want a watch to keep track of my swimming training, I'm afraid using USB connectors would make the watch less waterproof.

I use a vivoactive 3: it has combination usb/charging port[1] that's completely waterproof and designed to be used while swimming. I believe most garmin watches share the same port design. [1] https://www8.garmin.com/manuals/webhelp/vivoactive3/Shared/G...

I wasn't aware of that, thanks for telling me!