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The AirPods Pro “Rattlegate”

annoying.technology

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Re: The AirPods Pro “Rattlegate”

#441

Post by cyberlurker »

kabacha wrote: post #353
ZoomZoomZoom wrote: post #267

This thread shows the absurd level of Stockholm Syndrome between Apple users. Year after year of user hostility and people still write "at least Apple has great service" (which is clearly not the case for a noticeable part of users here).

Apple has the most impressive astro-turfing service out there. It's honestly scary impressive. Most of Apple's issues seem to be erased from the history of the internet and people's memories. Do you remember iPad naming memes and jokes? Now it's one of the most iconic names in the world. Remember iPhone's antenna issues? People still claim it has always been phone with best cellular connection. Bendy phones? iPhone b…

I noticed IBM does this too.

Re: The AirPods Pro “Rattlegate”

#442

Post by fit2rule »

neop1x wrote: post #428
londons_explore wrote: post #403

Earlier quoted context omitted.

How do you let Apple make mistakes "many times", yet still buy their stuff? If a device I buy fails for what I consider to be a design or manufacturing mistake, I'll be wary of the company. If it happens again, I won't buy more of their stuff.

vendor lock-in, hard to use anything else. Addicted to Mac ecosystem, lots of data in iCloud, lots of purchased music, videos and apps from their stores? :P

Literally, none of the above in my case. I don't use iCloud, no purchased music or videos, and 'brew' is my app-store. I could switch to Linux in a heartbeat, and probably will, with my next hardware upgrade. But in the meantime, Apple keep me on their platform by providing superlative replacement service.

Re: The AirPods Pro “Rattlegate”

#443

Post by kristofferR »

smcleod wrote: post #345
kristofferR wrote: post #207

Earlier quoted context omitted.

Australian dollars are worth way less than the American dollars we're talking about.

I didn’t reply to any comment that was talking about the price in the USA, state or suggest I was talking about how much they might cost in the USA and the article was not discussing anything USA specific. > "Dollar (symbol: $) is the name of more than 20 currencies, including those of Australia, Brunei, Canada, Hong Kong, Jamaica, Liberia, Namibia, New Zealand, Singapore, Taiwan and the United States." - Wikipedia W…

I'm Norwegian. However, when people on an American website talk about dollars the americanness of the dollar is obviously implied.

"I made 20 million dollars last year" will usually be interpreted like you are rich, not that you had a decent salary of 20 million Liberian dollars.

Re: The AirPods Pro “Rattlegate”

#444

Post by armandhammer »

caymanjim wrote: post #344
an_opabinia wrote: post #185

Earlier quoted context omitted.

I don't know dude, they've replaced like, 3 laptops for me, all the keyboards, everything. They fix it all, no problem, everything is easy when it's scheduled by appointment. I'm never at fault for the issue though.

> They fix it all, no problem, everything is easy when it's scheduled by appointment. The fact that you need to schedule an appointment in the first place is horrible customer service. When I buy a product from NewEgg, if there's anything wrong with it, they immediately ship me a new one and a box to return the old one in, no questions asked. When my ThinkPad started having issues eight months after purchase, they se…

Are you serious? Last time I had my Macbook Pro repaired, they sent me a prepaid box, I mailed it to them the next morning, and I had it back in 3 days. Other than a tech personally coming to your house, what else do you expect?

Re: The AirPods Pro “Rattlegate”

#445

Post by Hermel »

lmilcin wrote: post #434
Hermel wrote: post #354

Earlier quoted context omitted.

They refused to replace an iPad whose screen shattered after falling from a chair less than two weeks after my wife bought it. One should note that it was specifically recommended to her in the shop as a good device to let the children watch Netflix on. Obviously, it wasn’t fit for that purpose. All they offered is buying the exact same fragile device again at a discount. I was so angry that I contemplated secretly p…

I firmly believe that when I buy a phone I take ownership of the phone and this means also responsibility and potential risk of the phone being destroyed through my carelessness. Since Apple is no longer owner of the phone they are only responsible for their own actions with regards to the phone. That still means if there is a hidden fault in the phone or they brick it by sending an update, they are still responsible…

And I firmly believe that if a company sells you a product and claims that it is fit for a particular purpose, you should be able to get your money back if it turns out that this was not the case.

Re: The AirPods Pro “Rattlegate”

#446

Post by Hermel »

Ntrails wrote: post #357
Hermel wrote: post #354

Earlier quoted context omitted.

They refused to replace an iPad whose screen shattered after falling from a chair less than two weeks after my wife bought it. One should note that it was specifically recommended to her in the shop as a good device to let the children watch Netflix on. Obviously, it wasn’t fit for that purpose. All they offered is buying the exact same fragile device again at a discount. I was so angry that I contemplated secretly p…

I would argue that Apple were 100% correct here.

Why? They sold us a product claiming it is fit for a particular purpose and then it turned out this wasn’t true. A device that cannot withstand being dropped from minimal hight is not suitable for children. Period.

Re: The AirPods Pro “Rattlegate”

#447

Post by Hermel »

istjohn wrote: post #365
Hermel wrote: post #354

Earlier quoted context omitted.

They refused to replace an iPad whose screen shattered after falling from a chair less than two weeks after my wife bought it. One should note that it was specifically recommended to her in the shop as a good device to let the children watch Netflix on. Obviously, it wasn’t fit for that purpose. All they offered is buying the exact same fragile device again at a discount. I was so angry that I contemplated secretly p…

It would really be incredible if Apple devices were the only device with unbreakable glass screens. That's why phone cases are ubiquitous. Why should they pay for your negligence? You might have a point if they refused to replace the screen at your cost.

Not all glass is equal. There is a trade-off between being scratch-proof (harder glass) and shock-proof (softer). Apple seems to be particularly aggressive in going for the former. Also, Apple tends to sacrifice robustness for elegance. Both design decisions make iPads less suitable for children than the average tablet. My wife’s mistake was to trust the advice of the Apple salesperson who claimed that the iPad is a good choice for children.

Re: The AirPods Pro “Rattlegate”

#448

Post by Nullabillity »

kergonath wrote: post #393
Nullabillity wrote: post #367

Earlier quoted context omitted.

I managed to drop my old Nexus 5X several times (from regular usage height, on a variety of surfaces), and it never even got any obvious scratches. Screen design are all about tradeoffs, but some people got it right years ago.

I also managed to drop my iPhone without it getting a scratch. It does not prove anything, though. Glass is a fragile material and seemingly similar shocks can have very different results. AFAIK most of high-end smartphones use the same gorilla glass.

There are different revisions of the Gorilla recipe, with different tradeoffs.

The 5X in particular also made a bunch of other decisions that helped the glass survive, like having the frame raised slightly past the glass, so that the frame would absorb the impact rather than the glass itself.

Re: The AirPods Pro “Rattlegate”

#449

Post by NullPrefix »

WildGreenLeave wrote: post #80
NullPrefix wrote: post #60

Earlier quoted context omitted.

>CreditCard got charged I somehow misunderstood this part. Do you have to pay for warranty replacement?

They charge your Creditcard until you send back your broken Airpod. In the end it doesn't cost you anything.

So it's like a micro loan to Apple?

Re: The AirPods Pro “Rattlegate”

#450

Post by lmilcin »

Hermel wrote: post #445
lmilcin wrote: post #434

Earlier quoted context omitted.

I firmly believe that when I buy a phone I take ownership of the phone and this means also responsibility and potential risk of the phone being destroyed through my carelessness. Since Apple is no longer owner of the phone they are only responsible for their own actions with regards to the phone. That still means if there is a hidden fault in the phone or they brick it by sending an update, they are still responsible…

And I firmly believe that if a company sells you a product and claims that it is fit for a particular purpose, you should be able to get your money back if it turns out that this was not the case.

Okay... and you also expect the car manufacturer to replace the car your wife crashed?

When you buy shiny sleek phone with edge-to-edge screen you should understand this is not a phone to be dropped or sat on. It is not possible to fit so much screen, electronics and battery into such sleek enclosure and make it drop resistant. If you need drop resistant phone, there are phones that advertise the feature (see: https://www.techradar.com/best/best-rugged-smartphones)

In other words, dropping an iPhone is not an intended use of the phone.

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