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Ask HN: My GitHub account got suspended without any notice

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Re: Ask HN: My GitHub account got suspended without any notice

#111

Post by jacquesm »

manigandham wrote: post #91
zomglings wrote: post #13

It is ridiculous that GitHub has not even responded to your support ticket. To anyone reading from GitHub, this is making me rethink my choice of GitHub as a platform, and I'm sure the same is true for other people reading this post. Your reputation is very much at stake. To anyone reading this from Gitlab, how easy is it to migrate CI/CD off of GitHub Actions to Gitlab?

While it sounds bad from the description, the story is still very limited and missing the other side. However this is just vendor management. You have to balance risk and productivity, and it's even more important now with how many different services a typical business uses. Most people are better off using third-party services with proper support contracts rather than trying to plan for an edge case while ignoring a…

The 'other side' is irrelevant. If you run a service oriented organization and are gateway to a substantial fraction of the open source projects out there you should have your customer support house in order to the point where fora such as this one are not seen as a means of last resort.

Re: Ask HN: My GitHub account got suspended without any notice

#112

Post by jacquesm »

Yanu-3452 wrote: post #16
zomglings wrote: post #13

It is ridiculous that GitHub has not even responded to your support ticket. To anyone reading from GitHub, this is making me rethink my choice of GitHub as a platform, and I'm sure the same is true for other people reading this post. Your reputation is very much at stake. To anyone reading this from Gitlab, how easy is it to migrate CI/CD off of GitHub Actions to Gitlab?

Careful about leaping to conclusions, we're hearing one side of a story here.

Sick and tired of the 'both sides' argument to shut down discussion. The simple fact that this is seen as a reasonable way to get the attention of the company involved speaks volumes. The best ones are the ones where they can't tell you anything about your own account for policy reasons that are not spelled out because it may help the spammers/criminals/bogeyman du jour.

Re: Ask HN: My GitHub account got suspended without any notice

#113

Post by Supermancho »

opqpo wrote: post #84
BillSaysThis wrote: post #79

Earlier quoted context omitted.

If your assertion were true I wouldn't have needed to block long time friends who continually post opinions such as yours.

Yes, you're so right to the point that I can't keep a post without being flagged within the first couple of minutes because HN is filled with liberal SS thugs like you.

> I can't keep a post without being flagged within the first couple of minutes because HN is filled with liberal SS thugs like you.

This is not contributing to a discussion. Expect that flamebait (including name-calling) is going to get flagged.

Re: Ask HN: My GitHub account got suspended without any notice

#114

Post by jacquesm »

quadrifoliate wrote: post #36
zomglings wrote: post #13

It is ridiculous that GitHub has not even responded to your support ticket. To anyone reading from GitHub, this is making me rethink my choice of GitHub as a platform, and I'm sure the same is true for other people reading this post. Your reputation is very much at stake. To anyone reading this from Gitlab, how easy is it to migrate CI/CD off of GitHub Actions to Gitlab?

I have also bookmarked this, and will be sharing it with the few Open Source projects I contribute to as evidence that we should stop using GitHub for crucial work. It's a sad thing since I think they have a more intuitive platform than GitLab or Bitbucket, but seem to be transitioning to a full-blown enterprise obsessed Microsoft division.

Of course it would, what else did you expect. Microsoft and open source have preciously little to do with each other regardless of how much lipstick they put on the pig. Selling Github to MS was a major mistake and one that we will all eventually end up regretting. This company is not friendly to open source unless it will find a way to milk it for profit, and even then only until that route is more profitable than any other scheme they come up with.

Lambs to the slaughter. Did you really believe that Microsoft suddenly did a 180 and that all the people that thought EEE and hamstringing Linux through proxy lawsuits and outright lies were just fine have left the company?

Re: Ask HN: My GitHub account got suspended without any notice

#115

Post by j4yav »

brodock wrote: post #107
zomglings wrote: post #13

It is ridiculous that GitHub has not even responded to your support ticket. To anyone reading from GitHub, this is making me rethink my choice of GitHub as a platform, and I'm sure the same is true for other people reading this post. Your reputation is very much at stake. To anyone reading this from Gitlab, how easy is it to migrate CI/CD off of GitHub Actions to Gitlab?

> To anyone reading this from Gitlab, how easy is it to migrate CI/CD off of GitHub Actions to Gitlab? We have example templates for most common languages and frameworks: https://docs.gitlab.com/ee/ci/examples/ . You can read here for all the supported ways you can create pipelines and define the CI jobs: https://docs.gitlab.com/ee/ci/yaml/ A TL;DR is that all you need is a base docker image and a list of commands to…

I'm the PM for CI at GitLab and I'd also be happy to help. You can reach me at j4yav on Twitter or jason at gitlab.com, DMs are open.

Re: Ask HN: My GitHub account got suspended without any notice

#116

Post by save_ferris »

IncRnd wrote: post #54
save_ferris wrote: post #19

Earlier quoted context omitted.

That’s not a valid excuse for people who rely on these services professionally. The ability for companies to errantly and permanently ban people without any kind of due process is unacceptable. If we as a community truly care about OSS and the people behind it, this kind of error cannot be tolerated. It flies in the face of everything that the open source community stands for.

If someone maintains a project, wouldn't they have the code and be able to push it to another service (or run their own)?

This is realistic only if they're the only ones contributing to it, because otherwise they have to convince their other maintainers to use another platform. What if the other maintainers just fork the Github repo and keep going? Now the community has diverged purely because of corporate incompetence. And in the case of this particular developer, he lost sponsorship because he was locked out of his GitHub account.

The problem with Github is that everyone uses it, and services like Gitlab still don't have the same level of activity in the open source community. Well over 95% of source code links posted here on HN, for example, are Github links.

Re: Ask HN: My GitHub account got suspended without any notice

#117

Post by jacquesm »

bibinou wrote: post #97

Hi Yogi, I'm guessing your Github account has been hijacked. Support won't respond to your emails because it could be the attacker impersonating you, or he could still have access to your email and get info that way. This is Standard Operating Procedure I've seen applied on stolen accounts in MMO videogames involving stolen credit cards and organized crime. Sometimes wait time was 6 months with no contact, because th…

If the account has been hijacked then they should go out of their way to establish the identity of the original owner rather than to try to wipe it all under the carpet. Having accounts that can be hijacked is a failure of the service provider, not of their users.

Re: Ask HN: My GitHub account got suspended without any notice

#118

Post by MattGaiser »

luckylion wrote: post #73
varispeed wrote: post #47

Earlier quoted context omitted.

You are essentially shifting the problem from entity to entity and from one domain to another. If you self host your repository, your hosting provider can pull the plug and you essentially end up in square one. If you decide to self host, you should consider multi-cloud cross continent and cross political doctrine cluster.

> If you self host your repository, your hosting provider can pull the plug and you essentially end up in square one. Yeah, but it's much, much, much less likely than some script at GitHub getting triggered and shutting your account down. And even the cheap hosting providers do have ultra-premium-platinum-support compared to Google, GitHub, Amazon etc.

> And even the cheap hosting providers do have ultra-premium-platinum-support

It is an odd thing to think that GoDaddy may have more merit as a solution than Github for hosting code...

Re: Ask HN: My GitHub account got suspended without any notice

#119

Post by mavsman »

bibinou wrote: post #97

Hi Yogi, I'm guessing your Github account has been hijacked. Support won't respond to your emails because it could be the attacker impersonating you, or he could still have access to your email and get info that way. This is Standard Operating Procedure I've seen applied on stolen accounts in MMO videogames involving stolen credit cards and organized crime. Sometimes wait time was 6 months with no contact, because th…

> Your 2-letter nickname and access to important projects makes your account a high-value target.

For sure this. People go crazy for this stuff and sell access on the dark web (https://gimletmedia.com/shows/reply-all/v4he6k/)

Re: Ask HN: My GitHub account got suspended without any notice

#120

Post by jacquesm »

save_ferris wrote: post #29
jtolds wrote: post #15

Incidentally, what terrible GitHub support that the best way to resolve this is to get help from Twitter or front page here.

This is true of far too many major platforms. The only way to get resolution is to yell as loudly as you can on social media or forums and hope it goes viral. Truly terrifying how integral the internet has become and yet due process is nowhere to be found.

And this is wrong. Platform support should stay within the platform. If you are unable to support your users get out of the platform businesses.
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