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Ask HN: My GitHub account got suspended without any notice

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Re: Ask HN: My GitHub account got suspended without any notice

#91

Post by manigandham »

zomglings wrote: post #13

It is ridiculous that GitHub has not even responded to your support ticket. To anyone reading from GitHub, this is making me rethink my choice of GitHub as a platform, and I'm sure the same is true for other people reading this post. Your reputation is very much at stake. To anyone reading this from Gitlab, how easy is it to migrate CI/CD off of GitHub Actions to Gitlab?

While it sounds bad from the description, the story is still very limited and missing the other side.

However this is just vendor management. You have to balance risk and productivity, and it's even more important now with how many different services a typical business uses.

Most people are better off using third-party services with proper support contracts rather than trying to plan for an edge case while ignoring all the other new challenges it brings to do it all yourself.

Re: Ask HN: My GitHub account got suspended without any notice

#93

Post by marcinzm »

jabroni_salad wrote: post #83
marcinzm wrote: post #34

Earlier quoted context omitted.

In my experience, most small startups, especially successful ones, rely on SaaS for as much as possible. The goal is to do as little as possible themselves.

Sure, but to the point of not even having a local copy of your source code? That just seems irresponsible.

A local copy helps you migrate to a new provider but that's still a lot of effort and downtime. You lose ticketing, pull requests, CI/CD pipeline, artifact storage, etc.

Re: Ask HN: My GitHub account got suspended without any notice

#94

Post by TallGuyShort »

sheogorath wrote: post #43
jtolds wrote: post #21

Earlier quoted context omitted.

> A common moral flaw I see in individualist cultures is thinking that "they gave consent" is a good reason to intentionally do something harmful to someone. https://twitter.com/technocrypto/status/1283038543577788417

Well, I would like to point out that the right move here would be to call out this clause in the terms of service. One could even try to take legal action in some countries that have civil right measures against such clauses. But no, instead one runs around and starts a petition.

Yeah, go ahead and call out that clause. I bet that will do more than the petition.

Re: Ask HN: My GitHub account got suspended without any notice

#96

Post by oefrha »

zomglings wrote: post #13

It is ridiculous that GitHub has not even responded to your support ticket. To anyone reading from GitHub, this is making me rethink my choice of GitHub as a platform, and I'm sure the same is true for other people reading this post. Your reputation is very much at stake. To anyone reading this from Gitlab, how easy is it to migrate CI/CD off of GitHub Actions to Gitlab?

This seems weird because I’ve contacted GitHub Support dozens of times over a good part of the last decade and they’ve always been pretty responsive. Need to gc a repo? Usually done within the hour. Make a fork standalone? Same. UI complaints and suggestions? At least get a human response within a day or so, either explaining a decision or saying the feedback has been filed.

I guess abuse-related tickets can’t be handled by the usual responsive team(s).

Re: Ask HN: My GitHub account got suspended without any notice

#97

Post by bibinou »

Hi Yogi, I'm guessing your Github account has been hijacked.

Support won't respond to your emails because it could be the attacker impersonating you, or he could still have access to your email and get info that way.

This is Standard Operating Procedure I've seen applied on stolen accounts in MMO videogames involving stolen credit cards and organized crime. Sometimes wait time was 6 months with no contact, because they needed to keep the evidence under seal for the police investigation and avoid tipping off the attackers.

Your 2-letter nickname and access to important projects makes your account a high-value target.

Did you have 2FA enabled?

edit: usually the email account got hijacked first, defeating the 2FA/1-time token. SMS is also easily hackable.

Re: Ask HN: My GitHub account got suspended without any notice

#98

Post by shash7 »

Hamcha wrote: post #26
zomglings wrote: post #13

It is ridiculous that GitHub has not even responded to your support ticket. To anyone reading from GitHub, this is making me rethink my choice of GitHub as a platform, and I'm sure the same is true for other people reading this post. Your reputation is very much at stake. To anyone reading this from Gitlab, how easy is it to migrate CI/CD off of GitHub Actions to Gitlab?

If you truly wish to avoid this kind of problems you should think about hosting your own platform rather than jumping to the next one. Just because the smaller players haven't done anything bad doesn't mean they wouldn't. Gitea/Gitlab are crazy easy to set-up nowadays, especially with a fully working CI/CD setup (I use Gitea+Drone and I love it, Gitlab comes with its own)

Problem is that there are so many services that integrate with github directly that moving to other alternatives will also require moving/replacing those 3rd party services.

Re: Ask HN: My GitHub account got suspended without any notice

#99

Post by ygcodes »

bibinou wrote: post #97

Hi Yogi, I'm guessing your Github account has been hijacked. Support won't respond to your emails because it could be the attacker impersonating you, or he could still have access to your email and get info that way. This is Standard Operating Procedure I've seen applied on stolen accounts in MMO videogames involving stolen credit cards and organized crime. Sometimes wait time was 6 months with no contact, because th…

Yes I have 2FA and MFA enabled!

Re: Ask HN: My GitHub account got suspended without any notice

#100

Post by jedimastert »

d0100 wrote: post #85
simonkafan wrote: post #68

In Austria there is a law in place saying if a company has a monopoly (e.g. public transport) or a quasi-monopoly (e.g. only supermarket in a 100 miles radius) the company is required to serve any customer and is not allowed to turn any down. It is time that all countries introduce laws that prohibit online monopolies from denying access to their users without good reasons.

Cue the "it's not a monopoly" crowd. I think we need another word for these companies that are way to big and "monopolize" certain online spaces/communities.

I think that many people confuse "de facto standard" with monopoly. There are certainly other services that can do most if not all of the things Github does, it just doesn't have the audience.

Does GitHub do anything to actively prohibit the use of it's competitors?

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