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The AirPods Pro “Rattlegate”

annoying.technology

261–270 of 473 posts

Re: The AirPods Pro “Rattlegate”

#261
post #244

Earlier quoted context omitted.

Not to mention their extensive recycling programme.

Apple’s re-cycling program has always been corporate green-washing. It’s far greener to make the maximum possible use of your very resource intensive products. That would eat into Apple’s profits however, so they go out of their way to make it as difficult as possible. Re-use beats re-cycling every time: Next time Apple crows about their “Green” recycling program ask how many of those devices are put back into use.

I grew up replacing all my devices every three, four years because whatever you bought after three years it was ancient.

My current laptop is six and a half years old (T440s bought on the day it became available) and is still very competent machine (after I hacked it to support LTE). I will probably replace it in a year or two and I can imagine this could be given away to somebody with need and it could be used productively for many years to come. With 4 cores, 12GB of RAM and 500GB SSD not many people will find it lacking as a work laptop (with built in graphics it was never meant for gaming or graphics work).

Now, I think this is way more green than any recycling program. The laptop is built to last and in perfect condition.

Re: The AirPods Pro “Rattlegate”

#262
post #248

Earlier quoted context omitted.

That's only for first-world countries with Apple stores. Without both of these, you are out of luck.

I had an MBP with a fried motherboard, out of warranty and paid for it to be replaced out of pocket (400 eur or so). Some months later Apple contacted me and WIRED money to my bank account to compensate the cost. This was for an Early 2011 MBP and they had GPU replacement program for it after a lot of reports about issues. All of this in North Macedonia, with no Apple stores (but the fix was done at an authorized res…

Given I have some hardware trouble with my current MBP. Can you tell me what the process for the refund is? (I'm being quoted $800 for a battery repair).

Re: The AirPods Pro “Rattlegate”

#263
post #248

Earlier quoted context omitted.

That's only for first-world countries with Apple stores. Without both of these, you are out of luck.

You say that, from what I've experienced their support is far inferior in the UK to what you'd get in the US.

The UK is a first world country? They're not in the EU.

Re: The AirPods Pro “Rattlegate”

#264

I always wonder with "gates" like this: how many people (what percentage) are affected? For example, I never had an issue ever with my AirPods Pro since I bought them six months ago. Does that make me the outlier? Or is it just that 1% have issues, but they are very vocal about it (for understanable reasons)?

Apple sold over 60 millions AirPods. Even if 0.01% is affected - thats 6,000 negative complaints for you. The page that is linked to the post has about 200 quoted complaints.

Re: The AirPods Pro “Rattlegate”

#265

Earlier quoted context omitted.

You say that, from what I've experienced their support is far inferior in the UK to what you'd get in the US.

The UK is a first world country? They're not in the EU.

UK was aligned with the US in the cold war.

Re: The AirPods Pro “Rattlegate”

#266

Wow. I've had this same problem for months. I spent over an hour on the phone with Support just trying to describe the problem, until they came to the conclusion that there was absolutely no way to send me new ones or to have me send them my broken ones...because I live in Puerto Rico. The week prior, Apple had sent me a new cable for my phone in 2 days flat, yet when I had a problem, there was nothing they could do…

This is a very known feature of Apple, especially if you are subscribed to Louis Rossmann's channel. Basically, Apple is going to treat you first class only until you have a hardware problem. Not just allergic to any hardware needing repair, Apple will go out of their way to make your life miserable. At the very best their repair is to replace most of your device for a hefty price, at worst they will flat out refuse…

the thought of supporting this mentality & behavior towards customers makes me cringe. This is the primary reason why I will never buy any Apple hardware again.

Re: The AirPods Pro “Rattlegate”

#268
post #116

I had this problem with both left and right AirPods. I got a replacement, and a confirmation that it is a known issue. I currently live in Czechia, and there’re no official Apple stores here, but this hasn’t been a problem. I just had to wait a couple of days for the replacement. Interestingly enough, I had a very similar issue with my Sony WH-1000XM3. They would click and pop whenever I moved my head, touched them,…

The clicking/popping is a well-known issue for the Sony WH-1000XM2/3, and my wife had her XM2s refunded because of it. The pair of XM3 on my head has, so far, not shown any problems even while riding a bike in windy conditions.
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