Earlier quoted context omitted.
I'm going to disagree here. Alice is a new user who has never used Word before. Between word 2003 and 2020, I grant she'll pick up 2020 much more quickly - point in favour of the new one. Bob is an employee who uses Word just short of 4 hours a day, 5 days a week writing and editing reports (the rest of the time he spends in Outlook, excel etc.). If there's a task that Bob does 50 times in a typical week, then it doe…
So what's kept Bob from committing the ribbon interface to memory in the past 17 years?
Pre-Ribbon I could have the menus, file operations, font and paragraph settings, and the reviewing tool bar at the top of my screen. I could have the object and image editing at the bottom.
Post-ribbon the exact same amount of space is does a third as much. Reviewing for some reason is now on a separate tab. The menus are less commonly used functions are non-existent, stuck somewhere under "File" which now takes over the whole screen when I open it.
It is not just "different" it's worse. It removes the basic ability to prioritize my interface to the types of tasks I'm doing, in favor of some vaguely defined every-user who is not actually a real user.