It's closed source. [Trac]( https://trac.edgewall.org/ ) is better.
In what way? It definitely appears less user friendly, and has the "typical open source look".
Linear – A fast issue tracker
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Re: Linear – A fast issue tracker
#12It's closed source. [Trac]( https://trac.edgewall.org/ ) is better.
Trac was great 15 years ago, but now Trac is a dinosaur. It would be somewhat redeeming if it was at least fast, but it's mind numbingly slow. Before we eventually ditched Trac we had to buy ever faster hardware but requests could still take 20 seconds. Git support in Trac is an afterthought (It started as svn-trac after all!) so pull request management etc is either missing or handled by plugins (and most trac plugins seem inactive or defunct by now). Trying to get a good mobile experience, slack integration I haven't even tried but I assume it's no picnic.
Re: Linear – A fast issue tracker
#13What's the purpose of a restricted "free" plan with a max of 250 issues? There are enough actually free options out there that the free plan doesn't bring anything to the table. Why wouldn't you do a free trial of an unrestricted plan instead? The obvious thing that stands out is that you'd have no way to test their support before paying.
Re: Linear – A fast issue tracker
#14Using any ticket/bug/issue tracker is better than not using one.
That said, much of the information you put in one of these is really sensitive, perhaps even confidential and quite often embarrassing if leaked.
So. Privacy policy? Extremely generic, and doesn't guarantee you anything.
Terms of Service?
"We take no responsibility and assume no liability for Content you or any third party posts on or through Service. However, by posting Content using Service you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through Service. You agree that this license includes the right for us to make your Content available to other users of Service, who may also use your Content subject to these Terms."
I don't know about you, but I don't really want the discussion of security-critical bugs in my product to be publicly reproduced and made available to other customers.
Maybe fix this, Linear?
Re: Linear – A fast issue tracker
#15I was ruined for bug trackers by RT (https://bestpractical.com ). Driving issue tracking from email is brilliant - I only had to look at the application for reference or planning, all the normal back and forth happens from email. (Optionally - you can of course type in a web browser if you prefer.)
Jira's email behavior is pointless to the point of being counterproductive, and I disabled it. I have to look at it constantly anyway, why would I want it peeing in my inbox, too?
Of course, those who hate email are would react to it differently.
Re: Linear – A fast issue tracker
#16What a strange state of affairs that in 2020 an USP for an issue tracker is that it is fast. An issue tracker. How did we get here?
Re: Linear – A fast issue tracker
#17Founder here. Here to answer any questions you might have. We built Linear as we’re frustrated the practices and the available tools when it came to managing software projects. On the product, we especially tackled the performance problem. Everything is synced to the client and we sync just delta packages between the cloud and client as changes happen. This way all actions a happen instantly and navigating around the…
We've been using Linear for an 8-person engineering team for the last few months, and I just want to say thank you -- we've really loved it. The well-designed app with hotkeys makes managing tickets and cycles so fast that it doesn't interrupt your concentration to update a ticket and continue working. It's really brought the fun back to engineering management.
Re: Linear – A fast issue tracker
#18Jira is a hot circle of garbage. I am going to check out Linear for my team because I can’t stand how slowly Jira pages load and how long it takes Atlassian to address documented bugs.
Re: Linear – A fast issue tracker
#19What's the purpose of a restricted "free" plan with a max of 250 issues? There are enough actually free options out there that the free plan doesn't bring anything to the table. Why wouldn't you do a free trial of an unrestricted plan instead? The obvious thing that stands out is that you'd have no way to test their support before paying.
We wanted to make the product free for smaller teams to get started without worrying about who to invite. We only count active issue to the limit, and once you're done with them, you can archive them. And yes, we do have support for all users and priority support (faster response times) for paying users. We want to build a long lasting sustainable business and charging for the product is big part of it.
Re: Linear – A fast issue tracker
#20Founder here. Here to answer any questions you might have. We built Linear as we’re frustrated the practices and the available tools when it came to managing software projects. On the product, we especially tackled the performance problem. Everything is synced to the client and we sync just delta packages between the cloud and client as changes happen. This way all actions a happen instantly and navigating around the…
Is the desktop app native?