Sigh, all I can think is yet another promising startup vanishes into the depths of Google, never to be seen again. Google, please stop buying companies, please learn to support your products and build a loyal customer base. You are not a startup anymore, you need to make the transformation that companies like Microsoft did, and quit moving fast and breaking things. People don't want an agile foundation, they want a h…
I'm not sure "promising startup" describes North (previously Thalmic Labs) that well. Everything I've heard around the Waterloo tech scene is that it was mostly smoke and mirrors from the founders who were able to maintain their own lifestyles using grants from the Canadian government. Tales from past employees are not flattering. Being bought by Google is likely the best thing that could happen to both the founders…
They rented an expensive glassy corner storefront ($50k/month I heard at the time) and built it out to a very high standard, but there was never anyone inside shopping. The store employees just stood around looking at their phones all day looking super bored.
I also found it bizarre that they didn't seem to be making any effort to use the space as a marketing tool beyond it's mere presence...I anticipated when they opened that there would be VIP/media/influencer events on a regular basis, but they seemingly just opened in the mornings and closed at night. Having been involved in opening some retail stores, "if you build it they will come" was certainly never part of our strategy.
There never seemed to be any attempt to attract customers or make the store more inviting at all...they didn't even have a listing on Google Maps for months after they opened. Seeing this stagnant shop every single day I spent a lot of time thinking about what must be going on inside this outwardly "promising startup" to make such an investment only to let it languish. Seems like my suspicions weren't misplaced!