My opinion: Yes, it's true.
- Canceling accounts, leaving people with the "Post it to HN and pray" customer support option.
- Focusing more on growth than long-term support. See the original article for examples of this.
- Taking their originally fast, svelte, and compliant web browser and injecting more and more features that are virtually required by Google domains, memory/CPU bloat, and privacy hostile tracking/telemetry features.
- People don't trust in any Google product which didn't exist 10 years ago, for fear that it's going to be canceled.
People are noticing. The migration is slow (largely due to the smartphone duopoly), but it's happening.