I tried to cancel Virgin Media broadband contract
virginmedia-is-evil.com
I tried to cancel Virgin Media broadband contract
1–10 of 153 posts
Re: I tried to cancel Virgin Media broadband contract
#2For those in the US:
https://www.ftccomplaintassistant.gov
When I had an ongoing problem with an ISP that they claimed resolved multiple times in the past, all I had to do was say I was on this website and my issue was immediately escalated and fixed in no time.
Re: I tried to cancel Virgin Media broadband contract
#3For those in the US: https://www.ftccomplaintassistant.gov When I had an ongoing problem with an ISP that they claimed resolved multiple times in the past, all I had to do was say I was on this website and my issue was immediately escalated and fixed in no time.
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Re: I tried to cancel Virgin Media broadband contract
#4My only conclusion can be that this is deliberate, and that they get enough extra money to be worth it. There have been similar stories going back decades - their predecessor company, NTL was notorious for things like this (e.g. at a student house in 2003, we moved out and they “cancelled” but kept charging for months, and didn’t pay it back for nearly a year).
They had a terrible reputation even then, but it was that or Sky.
Re: I tried to cancel Virgin Media broadband contract
#5Good thing that in the US we hold capitalism in high regard so no ISP would ever make it hard to cancel.
Re: I tried to cancel Virgin Media broadband contract
#6I’ve tried to cancel my virgin media subscription twice (because it’s too expensive), and each time was upsold a more expensive package.
I explained this to my wife, who laughed at me, then the same thing happened to her.
Re: I tried to cancel Virgin Media broadband contract
#7I’ve tried to cancel my virgin media subscription twice (because it’s too expensive), and each time was upsold a more expensive package. I explained this to my wife, who laughed at me, then the same thing happened to her.
Once you politely say you want to cancel, I suggest not answering their questions and to only repeat the word "cancel" over and over until the other person gets the point.
Re: I tried to cancel Virgin Media broadband contract
#8Cancelling anything should be easier but certainly not harder than signing up. The signup processes tend to be ironed out to the point that even the most minute friction is removed using endless AB tests and user surveys. The cancellation process tends to be manual, high friction, can require documentation that never needed to be present for the signup process to begin with and in some places when it looks like you might actually successfully cancel there is a fair chance your call will get accidentally disconnected and you have to start all over again, preferably with the one person manning the 'cancel' option in the VRS dealing with the 200 or so waiting callers before you first.
It's terrible, and should be illegal.
Re: I tried to cancel Virgin Media broadband contract
#9In the US I've found Charter, after 6 months, either A. Forgets I own my own modem and start to charge me a rental fee. Or B. Decided that my first 12 month discount is expired after 3-8 months.
With Centurylink they seem to just add random services once a year, and I only catch it after 2-3 months of it being on my bill.
Re: I tried to cancel Virgin Media broadband contract
#10I’ve tried to cancel my virgin media subscription twice (because it’s too expensive), and each time was upsold a more expensive package. I explained this to my wife, who laughed at me, then the same thing happened to her.
This made me laugh (sorry). How do they upsell without you realizing it?