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You download the app and it doesn’t work

youdownloadtheappanditdoesntwork.com

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Re: You download the app and it doesn’t work

#71

Post by topicseed »

MattGaiser wrote: post #53

One of the problems is that as a consumer, I like the features Apple implements with this. I can just use Apple Pay instead of handing over my credit card. Don't want a subscription? No complicated process. No need to call a number. No need to email anyone. I just click to cancel and I am done. As lousy as this is, the consumer experience is dramatically improved.

But Hey.com's iOS app would not force you to use their service. That's the point. Giving the end-user the choice.

Some prefer IaP, like you, so won't sign up to Hey, others don't and may actually have already paid for the service on desktop.

Re: You download the app and it doesn’t work

#72

Post by hyperpape »

MattGaiser wrote: post #53

One of the problems is that as a consumer, I like the features Apple implements with this. I can just use Apple Pay instead of handing over my credit card. Don't want a subscription? No complicated process. No need to call a number. No need to email anyone. I just click to cancel and I am done. As lousy as this is, the consumer experience is dramatically improved.

I think this point is worth highlighting. Although I'm not at all on Apple's side here, they are offering something of value. What galls is that they're demanding 15-30% of all revenue for it. Payment processing simply isn't that costly, and I doubt the app store is that expensive either.

Re: You download the app and it doesn’t work

#73

Post by bsaul »

mns wrote: post #49

So nice for the people of Basecamp to be fighting the good fight for everyone and the small developers. It’s not like they were perfectly fine with the system as long as it didn’t affect them, being one of the “famous” companies out there, while independent developers and small start-ups had to deal with this for years and years. I was excited about hey before, and even though I don’t agree and don’t like the way the…

I suppose you’re not affected by app store policies. Otherwise you’d be extremely grateful to DHH to step up and fight publicly, instead of trying to deal with apple in private or just cave in.

It has never felt so close to actually breaking up apple tight grip on its developer community, and it’s all thanks to him.

Re: You download the app and it doesn’t work

#74

Post by MattGaiser »

hendzen wrote: post #37

Apple takes a 30% cut of all IAP. Google scrapes info and displays it in widgets above links to the actual content. Google charges trademark holders AdWords ransom to protect searches for their own brands. Amazon kills OSS business models by offering managed OSS services on AWS at an unbeatable cost. Amazon picks off the best performing market place categories with Amazon Basics ‘recommended’ competitors. The list go…

> Amazon kills OSS business models by offering managed OSS services on AWS at an unbeatable cost.

I don't get the objection to this one. Isn't the point of open source to let the best vendor win?

Too many companies fail to realize that you must relentlessly wage war on cost to survive.

Re: You download the app and it doesn’t work

#75

Post by breakfastduck »

MattGaiser wrote: post #53

One of the problems is that as a consumer, I like the features Apple implements with this. I can just use Apple Pay instead of handing over my credit card. Don't want a subscription? No complicated process. No need to call a number. No need to email anyone. I just click to cancel and I am done. As lousy as this is, the consumer experience is dramatically improved.

So much this. I use an iPhone because of the ecosystem. Apple Pay is massive part of that and that's because of the easy to manage subscriptions.

The biggest issue is how big apples cut is. 30% is a lot for a company that is so impossibly wealthy.

Re: You download the app and it doesn’t work

#77

Post by m463 »

hakcermani wrote: post #11

Good start with compiling the list .. a couple more .. AirBnb, All airline apps. Maybe they have contracts with the big guys for some lump sum deal, or maybe they are just letting them go as they have to ... We developers already pay for the subscription, WWDC, a shiny iPhone / MBP every couple of years (to test and develop the new features :(, learn a language and sdks just for the Apple world - We Devs need Apple f…

They will when tesla is forced to cough up 30% of a feature when they allow an in-app autopilot or performance upgrade.

Re: You download the app and it doesn’t work

#78

Post by lifty »

xwdv wrote: post #20

I really don’t get the hills people choose to die on these days. Do you want a successful business? Ok, then follow the rules, cover your ass, and do what you need to do to get your business going, even if it’s not always the ideal situation for you. But no, I guess lashing out explosively and torpedoing everything because you’re not treated like the big players when you’re still a little guy is more satisfying, if l…

He took a principled stand and risked he’s whole business and I appreciate that. If apple would enforce the same rules for everyone I think people would give them some slack. But as it stands, they don’t.

Re: You download the app and it doesn’t work

#79

Post by quickthrower2 »

theshrike79 wrote: post #13
drawkbox wrote: post #4

Apple shouldn't be dictating this. However, even if apps/companies have sign up in the app I still use the web browser to sign up. I like the security of the browser more for personal info and set up than an app full of unnecessary permissions. I personally truly do not mind, and even prefer, opening up a browser to sign up. Overall for liability reasons it might even be better to just have one endpoint for signing u…

They can dictate it, they just should be consistent. Force everyone to do it or no-one, don't pick the WORST POSSIBLE APP to deny. @dhh isn't one of the people Apple really wants to get on the bad side of (See Apple Card debacle).

Yeah this is business, and they are playing the "follow the rules" unless you have some clout, or the absence of your app would make us look shit.

Re: You download the app and it doesn’t work

#80

Post by breakfastduck »

Hamuko wrote: post #70
MattGaiser wrote: post #53

One of the problems is that as a consumer, I like the features Apple implements with this. I can just use Apple Pay instead of handing over my credit card. Don't want a subscription? No complicated process. No need to call a number. No need to email anyone. I just click to cancel and I am done. As lousy as this is, the consumer experience is dramatically improved.

> As lousy as this is, the consumer experience is dramatically improved. Is that worth paying $43 extra per year on a HEY subscription?

Not to me, but that's my choice to make. I just won't use it.
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