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Apple rejects appeal from email app Hey

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Re: Apple rejects appeal from email app Hey

#81
post #27

Earlier quoted context omitted.

> The rules on the app store are very clear Are they? According to Protocol.com, which got in contact with Apple over the thing: > Apple allows these kinds of client apps — where you can't sign up, only sign in — for business services but not consumer products. That's why Basecamp, which companies typically pay for, is allowed on the App Store when Hey, which users pay for, isn't. But if I search for the word "consum…

> >Apple allows these kinds of client apps — where you can't sign up, only sign in — for business services but not consumer products. Does that mean Netflix is a "business service" and not a consumer product?

Netflix is excluded by the "Reader exception".

>Apps may allow a user to access previously purchased content or content subscriptions (specifically: magazines, newspapers, books, audio, music, video, access to professional databases, VoIP, cloud storage, and approved services such as classroom management apps), provided that you agree not to directly or indirectly target iOS users to use a purchasing method other than in-app purchase, and your general communications about other purchasing methods are not designed to discourage use of in-app purchase.

According to Apple/Phil Schiller, any application not explicitly mentioned in this category must offer subscriptions as IAP.

>"We didn't extend these exceptions to all software," said Schiller. "Email is not and has never been an exception included in this rule."

Gmail doesn't actually have to offer Google One subscriptions through the Gmail application. I imagine they are covered by the "cloud storage" exception, which makes me wonder if Hey could also get around it by giving Hey users some cloud storage with their email subscription.

Re: Apple rejects appeal from email app Hey

#82
post #5

I don't think picking a fight with Apple as a PR strategy is a good move. The rules on the app store are very clear, if you're charging a subscription for functionality you're providing through an iOS app, that subscription must be available through Apple's payment system. I know people don't like that, but it's not unexpected. So given that Hey knew the rules, it seems a bit manipulative for them to submit their app…

I believe Apple specifically called this out in the past. Something about running to the press won’t help your case.

Re: Apple rejects appeal from email app Hey

#83
If Apple are taking issue with this being a “consumer” email service, Fastmail[0] have exactly the same setup, download the app but have to go to website (no direct links) to signup and pay. How is it not also blocked?

My only thoughts are that fastmail is also accessible through imap and has corporate accounts with centralised billing. If Basecamp add company accounts to Hay, which they have always said is coming later in the year, does that not fix the problem?

[0] https://apps.apple.com/gb/app/fastmail-email-calendar/id9313...

Re: Apple rejects appeal from email app Hey

#84
post #17
post #5

I don't think picking a fight with Apple as a PR strategy is a good move. The rules on the app store are very clear, if you're charging a subscription for functionality you're providing through an iOS app, that subscription must be available through Apple's payment system. I know people don't like that, but it's not unexpected. So given that Hey knew the rules, it seems a bit manipulative for them to submit their app…

By itself, this argument makes sense. But the problem is how wildly unevenly it is applied. If you're "big enough" you get a pass. Also, they got their first version through without any issues or a peep about this rule. And only when they needed to push a codefix is when they got held up. If you're going to have rules, they MUST be applied evenly.

How do you "get a pass if you're big enough"? If you're trying to use Netflix or Spotify as an example of big companies getting a pass then it'd have to only apply to them. But it doesn't.

Smaller subscription video or music apps could use the same section in the App Review Guidelines for "Reader" apps to have an app without in-app purchases that you buy outside the App Store.

Re: Apple rejects appeal from email app Hey

#85

Earlier quoted context omitted.

You can’t do anything with Netflix without paying.

But Netflix offers in app purchases.

No it doesn’t.

https://www.macrumors.com/2018/12/28/netflix-no-more-itunes-...

Edit: I usually don’t comment on downvotes but what the hell?

https://help.netflix.com/en/node/25097

iTunes billing for Netflix is not available to new or rejoining Netflix customers.

If you are attempting to create an account on an iOS mobile device, you can sign up on Netflix.com using a mobile browser and will be prompted to provide an alternate method of payment.

Re: Apple rejects appeal from email app Hey

#86

Probably naive question, but couldn't they markup the In-App-Subscription by whatever % of cut Apple is taking? The same is done by restaurants for things like Uber Eat/Postmate: they have their prices on their menu, and a marked-up price on these platforms. downvotes: mind explaining why my naive question is not a worthy contribution/question? or if you just disagree, I'm genuinely interested in understanding what I…

[deleted]

Re: Apple rejects appeal from email app Hey

#87
> "All the rules they're citing should apply to Gmail and Outlook as well," Hansson told Axios. "

I agree Apple is being inconsistent here, but not vis a vis gmail and outlook. Those are free services, so they’re not the right comparison. Apple doesn’t require IAP for these because there is no payment involved.

Netflix, on the other hand, proves that Apple does allow apps that are useless unless the user has a separate subscription.

Re: Apple rejects appeal from email app Hey

#88

This letter is actually astonishing. In this letter Apple: * Chastises them for making free apps in the past * Reminds them they've had to distribute their apps for free (almost as if they should be grateful and now give them some money) * States they would accept their app if it provided unrelated functionality or access to competitor products (who are oddly not subject to the same rules). * Implies that everyone is…

Isn't Superhuman using TestFlight to get around the App Store problem? That was the case last I heard of it.

Re: Apple rejects appeal from email app Hey

#89

Earlier quoted context omitted.

They have a specific section in the rules for "Reader" apps like Netflix and Spotify. It's not unclear, it's been there since 2018.

How about Gmail or Yahoo! Mail?

Is there anything none free about either?

Re: Apple rejects appeal from email app Hey

#90

Earlier quoted context omitted.

That's bullshit, softly put. Google and Microsoft have gotten more heat for doing less monopolistic stuff.

Google and Microsoft control(ed) more of the markets that they operated in: in the 1990s to 2000s what percentage of PCs ran Windows? What percentage of search does Google have? Apple/iOS currently has less that 20%: * https://www.strategyanalytics.com/strategy-analytics/blogs/d... * https://www.counterpointresearch.com/global-smartphone-share... * https://www.idc.com/promo/smartphone-market-share/vendor Android, spl…

Apple/iOS has 100% on their platform. Noone stopped you back then from buying an Apple PC, installing Linux or BSD etc. either. Noone stopped you from installing an alternative browser on either Windows or Android, yet they got slapped for it.
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