I have very interesting process when taking vacation. Automation does not mean robots from movie “I Robot”, some software can do the job too. To take time off I must open shitty software, enter my vacation days, then print the sheet and sign it. My manager signs it too. Then I bring it to secretary, she signs too, confirms the date in shitty software. Secretary sends paper form to the HR lady, she checks, if it’s ok…
All of that is automated at my company using SAP. Could be a nicer interface, but at least everything is online in the portal.
(Disclosure: I work at SAP, though not on customer-facing software.)