241–250 of 258 posts
Much of the gig economy is just shyster business, wedging themselves between actual customers and actual providers, and taking far more than the actual value they provide.
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I agree 100% with you. I think the expectations of the parent comment are very misplaced. Restaurant owners are usually not tech people, nor can many of them afford to hire tech people. To expect all restaurants to pay exorbitant amounts of money setup/ maintain online ordering systems is not realistic. Also, I have never had a restaurant ask me for a card over the phone. Order times are a rough guess based on curren…
>Also, I have never had a restaurant ask me for a card over the phone. If you want to pay for delivery (not pickup) with a credit card and the restaurant doesn't have online ordering then you'd read the credit card over the phone. Of course you have to say the words "I'd like to pay with credit," otherwise they'll assume you'll pay cash on delivery. Really standard before online ordering became big. Some restaurants…
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I order food 2-3 nights a week, mostly using Grubhub and DoorDash. I occasionally order from some restaurants that aren't on those platforms, too. They all do delivery, and I pay online.
I try not to use those services too often. I don't agree with their dishonest pricing and predatory business practices. As another commenter mentioned, those restaurants don't do delivery -- your postmate or whatever is working for postmates, not the restaurant. I've been doing a lot of takeout as most days its my only trip out of the house
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> “If a customer calls to place a coffee order, we’re paying a $6.42 fee — for a coffee.” This is based on the contract the restaurant has with grubhub, uber eats, etc - if the terms are not favorable why not cancel the agreement ? Seems they want others to fix their self-inflicted damage
Restaurants want this service, they just want it at a fair price. The argument isn’t so much “grubhub charges a fee” more that “grubhub uses its monopoly position in a local market to further monopolize distribution channels and thus charge monopoly prices“
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> I don't understand why it's wrong when I do it, but it's not a problem GrubHub does. The same reason that you'd be arrested for running an illegal taxi, but when Uber does it, it's fine. And the same reason that you'd be arrested for running an illegal hotel, but when AirBnB does it, it's okay. Uber and AiBnb spend a lot of money lobbying governments at every level, and on marketing to make what they do seem accept…
I dont find this convincing, taxis are mad because it's competition, the restaurants are mad because its impersonation. The restaurants should be entitled to civil suits to reclaim damages while in the Uber/AirBnB situation its more about regulations that the government failed to enforce.
If I impersonated Disney online and used their trademarks on my website, the FBI would raid my home, I'd be in prison and courts would bar me from ever touching a computer again.
Restaurants should be able to call the cops and report fraud, have it investigated and stopped, and have their cases passed on to federal authorities if necessary. This doesn't happen.
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Ordering food via telephone is, to me, the equivalent of trying to use a command line interface without knowing any of the options, and instead of "help" being automated, you have to bother a person who is probably already extremely busy and overworked to clarify the menu. It's also much easier to pay with a credit card via an app or website than over the phone.
>you have to bother a person who is probably already extremely busy and overworked to clarify the menu. That is built into the price of the food you ordering. You aren't bothering someone. You're giving them a job.
It’s the reason people don’t ask workers at retail stores for help; they (most of the time) don’t want to bother someone even though it’s their job.
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Why is this? Shyness?
You have to give a phone call your complete attention - you can't do anything else while doing it. You need to be somewhere relatively quiet to do it. It blocks both people for the duration of the call. Some people have accents that are hard to understand. It's easier to make a mistake when reading something out or writing it down. There's no record of the phone call being made and the food ordered. Lots of reasons.
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Credit card, I pay when I pick the food up?
What does the restaurant do if you or other people ordering over the phone don’t show up to pay?
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I'd need a TTY phone and a land line for that to work. This issue is not a $260 issue
Please consider clicking through to the link before commenting. You obviously did not do that. There's also accommodations for different disabilities, like the Deaf and hard of hearing via sign language. https://www.federalrelay.us/ip-relay.html >IP Relay uses an Internet connection, a computer or mobile device with a web browser and a Communication Assistant (CA) . An IP user types what they want to say, the CA rela…
Absolutely uncalled for. I did click through and read the whole article. I was actually unaware of TTY until reading it and did some research into it before coming to the conclusion that it was not something I needed to invest time into.
More importantly, added another person and an internet or phone connection into the loop would add a level time commitment for the person on the other end of the phone that I would find unnecessary, which takes out most if not all of these options.
> There's also accommodations for different disabilities, like the Deaf and hard of hearing via sign language.
This is why I put "somewhat". It's never been an issue beyond leaning in slightly when a cashier is a little soft-spoken and maybe asking someone to repeat something, and certainly never bad enough to learn sign language (out of necessity, I'd still love to learn for myself at some point).
"Hard of hearing" is a veeery wide range, with the vast majority leaning on the weaker end of the spectrum. My personal experience hasn't really needed much in the way of intervention. It just makes phone calls more of a hassle than the average person.
Just not worth an investment.
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Eat the loss, I guess. Not sure what they could do besides asking for card over the phone (of which I am glad they dont) It must not be a problem because nobody asks me for payment info over the phone, whether its my first or 50th order to them
> Not sure what they could do besides asking for card over the phone They could use a website or an app and accept secure payments there - that was the whole point of this thread from the start.