People think they're calling restaurants directly but Grubhub is getting a fee

Post by mwexler » Wed, Jun 03, 2020, 1:03 PM UTC

noelsusman wrote: post #106

MattGaiser wrote: post #19

Earlier quoted context omitted.

The due diligence is because the restaurants offer a terrible experience. Most still do not have an independent online ordering function. They want me to call. Most still haven't set up meaningful profiles on Yelp and other review sites. So I would need to root around to find contact information. That is in addition to needing to give my credit card over the phone, not knowing how long the order will take, and needin…

I've had a pretty great experience calling restaurants to place orders. I talk to a human, tell them my order, they repeat it back to me, and tell me it will be X dollars and ready at Y o'clock. I show up at the specified time and the order is ready to go. A couple times I had to wait 5 minutes because they were inundated and couldn't keep up. No stupid app to download. No account to create. No bullshit fees. No mark…

Post by jedimastert » Wed, Jun 03, 2020, 1:13 PM UTC

noelsusman wrote: post #106

MattGaiser wrote: post #19

Earlier quoted context omitted.

The due diligence is because the restaurants offer a terrible experience. Most still do not have an independent online ordering function. They want me to call. Most still haven't set up meaningful profiles on Yelp and other review sites. So I would need to root around to find contact information. That is in addition to needing to give my credit card over the phone, not knowing how long the order will take, and needin…

I've had a pretty great experience calling restaurants to place orders. I talk to a human, tell them my order, they repeat it back to me, and tell me it will be X dollars and ready at Y o'clock. I show up at the specified time and the order is ready to go. A couple times I had to wait 5 minutes because they were inundated and couldn't keep up. No stupid app to download. No account to create. No bullshit fees. No mark…

Post by Doctor_Fegg » Wed, Jun 03, 2020, 1:14 PM UTC

vladvasiliu wrote: post #158

MattGaiser wrote: post #19

Earlier quoted context omitted.

The due diligence is because the restaurants offer a terrible experience. Most still do not have an independent online ordering function. They want me to call. Most still haven't set up meaningful profiles on Yelp and other review sites. So I would need to root around to find contact information. That is in addition to needing to give my credit card over the phone, not knowing how long the order will take, and needin…

I think there are two different things here. I do notice in my area (Paris, France) that many small restaurants hardly have an online presence. I understand some people don't like calling up restaurants to order (I sometimes am one of those people). Indeed, in such cases, having some sort of external service aggregating information and maybe even exposing some sort of common ordering platform would be great. However,…

Post by xnyan » Wed, Jun 03, 2020, 1:29 PM UTC

chrisseaton wrote: post #183

xnyan wrote: post #65

Earlier quoted context omitted.

An hour ago I tried to order sushi. It was a larger order, several adults and Grubhub tacked on $38 in fees (not including a tip) for $120 of food. The place was 11 minutes away - I live in US southeast with a car and ample parking. They are crazy if they think I'm paying that, I'd rather eat a sandwich.

> They are crazy if they think I'm paying that I mean you’re already buying a hundred dollars of sushi... doesn’t seem to crazy to guess you can afford a big fee.

Post by tubbs » Wed, Jun 03, 2020, 1:34 PM UTC

xnyan wrote: post #217

chrisseaton wrote: post #183

Earlier quoted context omitted.

> They are crazy if they think I'm paying that I mean you’re already buying a hundred dollars of sushi... doesn’t seem to crazy to guess you can afford a big fee.

When I was 16, I was a handyman/servant for a tech billionaire. He drove a used minivan and once got in a fight with Walmart over a $1.50 package of glitter that was slightly leaky. The amount of money was not even close to worth his time, yet he did stuff like that all the time. This is not uncommon behavior.