181–190 of 258 posts
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Are you paying with cash? Is this for a delivery or pick up? I am confused as to how they are getting the money from you.
Credit card, I pay when I pick the food up?
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The due diligence is because the restaurants offer a terrible experience. Most still do not have an independent online ordering function. They want me to call. Most still haven't set up meaningful profiles on Yelp and other review sites. So I would need to root around to find contact information. That is in addition to needing to give my credit card over the phone, not knowing how long the order will take, and needin…
Is it so hard to call? You still use Yelp after all we know about them? A simple search on just about any maps app gives a direct contact info, have you tried that? Give the card over the phone is arguably more or as secure as online. They read the order back to you don't they? They are trying to compete, call them directly and cut out all these middle men.
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$25??? That's criminal!
An hour ago I tried to order sushi. It was a larger order, several adults and Grubhub tacked on $38 in fees (not including a tip) for $120 of food. The place was 11 minutes away - I live in US southeast with a car and ample parking. They are crazy if they think I'm paying that, I'd rather eat a sandwich.
I mean you’re already buying a hundred dollars of sushi... doesn’t seem to crazy to guess you can afford a big fee.
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Yes! I don’t know why there’s so much apprehension about calling the restaurant. So often I learn more about the dish I’m ordering - does it come with X ingredient yes/no, should I order Y add-on, is rice extra. Simple questions usually omitted from online menus. Makes the experience just a tiny bit more human and that’s honestly enough for me
I have very minor issues with phone orders that make me prefer online ordering. Restaurants are loud, add in shitty phone signals and heavy accents - the result is communication barriers are common and you have to do a lot of back-and-forth. Another issue is the person taking the order usually has more job duties than just taking phone orders, so they can be distracted if it's busy and forget to write something down…
This is MITM and in many respects extremely unethical. I admit that the premise is clever but it’s little more than ripping people off. There’s no value add to the customer that I can see.
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> I don't understand why it's wrong when I do it, but it's not a problem GrubHub does. The same reason that you'd be arrested for running an illegal taxi, but when Uber does it, it's fine. And the same reason that you'd be arrested for running an illegal hotel, but when AirBnB does it, it's okay. Uber and AiBnb spend a lot of money lobbying governments at every level, and on marketing to make what they do seem accept…
Not to mention Spotify or the early days of YouTube. Money is power, with enough of it you can bend the law.
Youtube is more strange since they illegally hosted IP for a long while.
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In that case the owner is then getting the full price for the food though.
Except now grubhub et all basically controls their web presence through vastly superior SEO, and if they don't agree to grubhub's terms, they basically disappear off the internet.
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I've had a pretty great experience calling restaurants to place orders. I talk to a human, tell them my order, they repeat it back to me, and tell me it will be X dollars and ready at Y o'clock. I show up at the specified time and the order is ready to go. A couple times I had to wait 5 minutes because they were inundated and couldn't keep up. No stupid app to download. No account to create. No bullshit fees. No mark…
I agree 100% with you. I think the expectations of the parent comment are very misplaced. Restaurant owners are usually not tech people, nor can many of them afford to hire tech people. To expect all restaurants to pay exorbitant amounts of money setup/ maintain online ordering systems is not realistic. Also, I have never had a restaurant ask me for a card over the phone. Order times are a rough guess based on curren…
I think a lot of the lashback things like grubhub, uber eats is getting lately is precisely because people have become more tech savvy. The "magic" of the app isn't magic anymore to the current generation of users, and they just don't see the value in it that the previous one did.
My opinion: As it becomes more and more commonplace to have "just enough" technical expertise and the tooling is easy enough to DIY, we're going to see services like grubhub become commodified and open - and they know it, so they're doing everything they can to try to keep as much market share as possible.
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I've had a pretty great experience calling restaurants to place orders. I talk to a human, tell them my order, they repeat it back to me, and tell me it will be X dollars and ready at Y o'clock. I show up at the specified time and the order is ready to go. A couple times I had to wait 5 minutes because they were inundated and couldn't keep up. No stupid app to download. No account to create. No bullshit fees. No mark…
> No stupid app to download. No account to create. No bullshit fees. No marketing emails. I just tell them what I want and then go get it. It's refreshing. That's how it always was, I really don't get this disconnect between people wanting to always hide behind a keyboard or smart phone when it comes to food. It's always been the most social thing I do in my entire day, as it has been done since for thousands of year…
I don't want to 'hide', but my social anxiety makes phone conversations with people I don't know a harrowing experience; to make it bearable I need to work through a mental image of how a 'successful' call might go, from greeting through hanging-up, with some variations of what might happen in-between.
For a medical test related call I can force myself to go through with it, but to order food, when I can find something else that I like and that I can order via an app - I will avoid calling. I know this is quite an odd excuse, however did want to note that I at least want the personal phone contact, but can't deal with the unpredictability / stress involved that well.